Remote IT Service Desk Apprentice

QA; Runcorn; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Funded training & certification

Laptop & remote setup

Free on-site parking

Perkbox + private healthcare & pension

Job summary

QA invites applicants to join its apprentice programme as a First-Line Service Desk Apprentice. You will be the first point of contact for customers, diagnose and resolve simple issues, and own incidents from start to finish while learning best practices in service management.

Working hours are 37.5 per week. You will receive funded training and certification, a modern laptop for remote work, and the support of a social, office environment plus access to Perkbox, private healthcare and a pension

Qualifications

• 3 GCSEs (4+) in any subject.
• GCSE Maths and English (3+) or equivalents.
• No existing equivalent/higher qualification in the same subject.

Responsibilities

• Be the first capable, human response for customers.
• Own the incident and see it through to resolution.
• Act on monitoring and backup platforms to pre-empt issues.
• Meet service level commitments and SLA spirit.

Skills

People skills under pressure

Desire to learn and grow

Clear plain communication

ITIL familiarity

Structured service environment

Windows and Microsoft 365 basics

Education

3 GCSEs (4+)

GCSE Maths & English (3+)

No higher similar qualification

Job description

QA invites applicants to join its apprentice programme as a First-Line Service Desk Apprentice. You will be the first point of contact for customers, diagnose and resolve simple issues, and own incidents from start to finish while learning best practices in service management.

Working hours are 37.5 per week. You will receive funded training and certification, a modern laptop for remote work, and the support of a social, office environment plus access to Perkbox, private healthcare and a pension