IT Help Desk Technician (Tiers 1,2,3)

Information Technology; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing organization is seeking a Help Desk Technician to join the Technical Support Team. This role involves providing first-level IT support, managing software and networking issues, and requires a strong foundation in both technical skills and interpersonal communication. If you possess a passion for IT and meet the qualifications, we encourage you to apply with your CV and expression of interest.

Qualifications

• 4+ years of relevant experience in IT support.
• Certifications such as A+, Network+, Security+ are beneficial.
• Experience with Windows desktop OS support and deployment.

Responsibilities

• Assist with first-level support for software and networking issues.
• Manage workload using a ticket-based helpdesk system.
• Provide documentation for technical work performed.

Skills

Interpersonal skills

Written communication skills

Network support

Documentation

Telephony/VOIP

Knowledge of DNS

Knowledge of DHCP

Knowledge of TCP/IP

Education

Bachelor’s degree in Management Information Systems

Bachelor’s degree in Computer Science

Tools

Active Directory

Exchange

HTML5

CSS3

JavaScript

jQuery

JSON

PHP5

SQL (MySQL)

Job description

**A CALL TO ACTION VOLUNTEERS:** Dear New Earthers and Resonant Hearts,

Due to the exciting expansion in manifestation and growth we are happily experiencing, the Technical Support Team is looking for a Help Desk Technician (Tiers 1, 2, 3). As a Help Desk Technician, you will report to the Director of Information Technology.

IT Helpdesk is responsible for all first-level issues, including assisting with software issues, light networking problems, software installation, computer deployment/prep/cleaning/repair, malware cleaning, and related topics. The role requires a passion for contribution to the organization and direct feedback and consultation with development engineers on problem resolution.

Required Skills:

• Strong interpersonal, people, and written communication skills; team-based work experience is beneficial but not required.
• Experience supporting, repairing, and deploying Windows desktop OS computers.
• Networking experience supporting firewalls, switches, routers, and access points.
• Managing workload in a ticket-based helpdesk system.
• Providing documentation of work performed for internal and customer needs.
• Experience with Telephony/VOIP.
• Certifications such as A+, Network+, Security+, or Microsoft certifications.
• Knowledge of DNS, DHCP, TCP/IP.
• Experience with Active Directory and Exchange.

Technical Experience:

• HTML5
• CSS3
• JavaScript/jQuery/JSON
• PHP5
• SQL (MySQL)

Education and Qualifications: Bachelor’s degree in Management Information Systems, Computer Science, or equivalent experience with a minimum of 4 years related experience.

Communication: Effectively identifies needs, evaluates technical solutions, and seeks opportunities to increase organizational satisfaction. Builds a knowledge base, facilitates team meetings, communicates tactfully, delivers engaging presentations, and resolves issues promptly.

Teamwork: Facilitates effective team interactions, appreciates contributions, and utilizes team members’ potential fully.

If this describes you, please send an expression of interest and a CV detailing your experience. Thank you and blessings!
New Earth Projects Team