IT Field Technician

Churchill Living Ltd; Bromsgrove; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A property management company is looking for an experienced IT Field Technician to join their Bromsgrove team. The role involves providing 1st and 2nd line IT support, planning and installing IT equipment, and occasional travel to various sites. The ideal candidate will have experience with a range of end-user devices, strong communication skills, and the ability to work in busy environments. Competitive salary, company car or allowance, and numerous benefits are offered.

Benefits

Competitive salary

Company car or car allowance

24 days annual holiday + Bank Holidays

Day off on your birthday

John Lewis vouchers for expectant parents

Ongoing investment into personal development

Training Courses and Professional Memberships paid

Colleague well-being initiatives

Peer recognition programme

Colleague referral bonus

Access to Employee Assistance programme

Eyecare reimbursement

Friends & family discount for apartments

Charitable match-funding programme

Qualifications

• Experience with a range of end-user devices including desktops, laptops, and printers.
• Familiarity with a ticketing system is desirable.
• Experience of supporting a distributed user base.

Responsibilities

• Provide 1st and 2nd line support for IT faults.
• Plan, prepare and install IT equipment at various sites.
• Occasional travel for field support and team meetings.

Skills

IT Technician experience

Knowledge of Microsoft products

Interpersonal and communication skills

Analytical and problem-solving skills

Attention to detail

Ability to prioritize workload

Tools

Ticketing system

End-user devices (desktops, laptops, printers)

Job description

We have an exciting opportunity available for an experienced IT Field Technician to join our Bromsgrove office, supporting colleagues with both desktop and remote support. Occasional travel will be required outside of the Midlands and Northern Regions to cover for other Field Technicians and to join in person Team Meetings at Ringwood Head Office. You will plan, prepare and install IT equipment at Site Cabins, Sales Offices and Lodge Managers offices. Provide 1st and 2nd line support to all colleagues who have raised IT faults or service requests either via the ticketing system or the telephone as well as supporting project work as required. This role is based at our Bromsgrove Office with some travel. The working hours are Monday to Thursday 9:00am-5:30pm, Friday 9:00am-5:00pm. The IT Field Technician is expected to be flexible in keeping with the responsibilities of the position which may include working additional hours when necessary.

We would love to hear from you if you have previous IT Technician experience with a good working knowledge across a range of end‑user devices including desktops, laptops, printers, phones, routers, mobiles and tablets, and a knowledge of Microsoft products. Previous experience of a ticketing system is desirable. This is a busy role so you will work well in busy environments and will be able to effectively prioritise your workload. You will also have experience of supporting a distributed user base. You will need to have excellent interpersonal and communication skills, effective analytical and problem‑solving skills, a high level of attention to detail and be highly organised. You should be capable of managing your own workload and working alone or as part of a team.

How you'll be rewarded

• Reward and Benefit: Competitive salary, company car or car allowance and excellent Colleague benefits.
• Company car or cash for car allowance
• Annual holiday entitlement of 24 days + Bank Holidays
• Day off on your birthday
• Excellent Colleague benefits including:
• John Lewis vouchers – £200 to all expectant parents
• Ongoing investment into your personal development
• Training Courses and Professional Memberships paid
• Colleague well‑being initiatives and ambassadors
• Peer recognition programme
• Colleague referral bonus
• Access to Employee Assistance programme
• Eyecare reimbursement
• Land introduction bonus
• Friends & family discount against the cost of a new Churchill apartment
• Charitable match‑funding programme for Colleagues wishing to raise money for their chosen charities

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