IT Field Engineer

Pearson Whiffin; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a skilled IT Field Engineer to join their dynamic team. The role requires solid experience in patching, switching, laptop builds, and Intune management. The ideal candidate should be hands-on, with a passion for outstanding customer service and ability to solve technical challenges on-site. This position involves travel to client locations, so a valid driving license is essential. If you thrive in a fast-paced environment, we want to hear from you!

Qualifications

• Solid experience in patching and switching in network environments.
• Experience in building and configuring laptops according to client specifications.
• Familiarity with Intune for device management and troubleshooting.

Responsibilities

• Perform patching and switching for various clients.
• Build and configure laptops according to client specifications.
• Manage and troubleshoot devices via Intune for deployment and maintenance.
• Provide customer support focused on user experience.
• Ensure timely completion of on-site work.
• Travel to client locations as needed.

Skills

Field Engineer experience

Patching and switching

Laptop builds

Intune management

Customer service skills

Job description

IT FIELD ENGINEER

We are seeking a skilled and dynamic Field Engineer. This role requires a hands-on individual with solid experience in patching, switching, laptop builds, and Intune management, alongside a passion for delivering outstanding customer service. If you enjoy solving technical challenges on-site and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities

• Perform patching and switching for various clients.
• Build and configure laptops according to client specifications.
• Manage and troubleshoot devices via Intune for deployment, configuration, and maintenance.
• Provide customer support with a strong focus on user experience and satisfaction.
• Ensure all on-site work is completed in a timely and professional manner.
• Travel to client locations as needed (driving license is essential).
• Maintain accurate records of work performed and report back to the team.

Skills & Experience

• Experience as a Field Engineer, IT Support Technician, or similar role.
• Experience with patching and switching in network environments.
• Proficiency in laptop builds and hardware troubleshooting.
• Familiarity with Intune for device management and deployment.
• Strong customer service skills, with a professional and approachable demeanor.
• A valid driving license and reliable transportation.
• Ability to work independently and manage time effectively.