IT Engineer - MSP Support Specialist | 40 Days Holiday

Emplyfy; Worthing; On-site; GBP 30,000 - 40,000; Full time

Job summary

Emplyfy is seeking an IT Engineer to join our UK team in Worthing. You will act as the frontline contact for customers, troubleshoot on-site and remotely, and manage incidents through our service desk tooling.

The role demands strong customer communication, problem-solving, and collaboration with service providers to ensure SLA adherence. The position offers a salary of £30,000 to £40,000 with 40 days of paid holiday, and requires extensive experience with Cyber Essentials, GDPR, Intune, RMM,

Qualifications

• At least 5 years' experience in a similar IT engineer role.
• Configuring and implementing Cyber Essentials and GDPR security standards (mandatory).
• Azure administration and implementations.
• Intune and RMM experience and telephone platform experience.
• Windows 10/11 and Mac knowledge; familiarity with imaging.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance.
• Manage incoming incidents and requests through the Service Desk Tool.
• Keep customers updated on their cases in accordance with Service Level Agreements.
• Escalate high-priority matters to Management when required.
• Review daily priorities and take the necessary action to achieve results.
• Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets for outstanding work.
• Manage high-priority incidents both on-site and off-site.

Skills

Customer support

Verbal & written communication

Team player

Problem solving

Tools

Intune

RMM

Telephone platform

Azure

Windows 10/11

Mac

Routers

Switches

APs (Access Points)

Job description

Emplyfy is seeking an IT Engineer to join our UK team in Worthing. You will act as the frontline contact for customers, troubleshoot on-site and remotely, and manage incidents through our service desk tooling.

The role demands strong customer communication, problem-solving, and collaboration with service providers to ensure SLA adherence. The position offers a salary of £30,000 to £40,000 with 40 days of paid holiday, and requires extensive experience with Cyber Essentials, GDPR, Intune, RMM,