IT Engineer – MSP Support & Cyber Essentials Expert

Emplyfy; Stevenage; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000-£40,000 per year

40 days paid holiday

Job summary

Emplyfy is seeking an IT Engineer to join our MSP team in Stevenage. You will act as the first point of contact, visit customer sites, troubleshoot issues, and manage incidents through the Service Desk Tool.

The role requires extensive experience with Cyber Essentials, GDPR security standards, Office 365 Cloud, Intune, RMM, and network infrastructure. You will work with customers to ensure high standards of service and collaborate with providers as needed.

Qualifications

• Minimum 5 years' experience in a similar IT support role.
• Configuring Cyber Essentials and GDPR security standards.
• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) experience mandatory.
• Intune, RMM and telephone platform experience.
• Network infrastructure maintenance (Routers, Switches, DHCP, DNS, VLANs).
• Strong customer focus and ability to collaborate with service providers.
• Windows Server 2016/2019/2022 and Windows 10/11, Mac familiarity.
• Imaging and client build management experience.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites to troubleshoot and perform maintenance.
• Manage incidents and requests via the Service Desk Tool.
• Keep customers updated per SLAs.
• Escalate high-priority issues to Management.
• Review daily priorities to achieve results.
• Monitor site integrity, usage, and reporting to meet requirements.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets for outstanding work.
• Handle high-priority incidents on-site and off-site.

Skills

Customer support

Written and verbal communication

Team player

Problem-solving

Independent worker

Tools

Office 365 Cloud

Intune

RMM

Telephone platform

Windows Server

Azure

Job description

Emplyfy is seeking an IT Engineer to join our MSP team in Stevenage. You will act as the first point of contact, visit customer sites, troubleshoot issues, and manage incidents through the Service Desk Tool.

The role requires extensive experience with Cyber Essentials, GDPR security standards, Office 365 Cloud, Intune, RMM, and network infrastructure. You will work with customers to ensure high standards of service and collaborate with providers as needed.