IT Engineer — MSP Specialist (O365, Azure, Security)

Emplyfy; Reading; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy is seeking an IT Engineer to join a fast-paced MSP environment in Reading, UK. You will be the first point of contact for customers, visit sites to troubleshoot, and manage incidents via the Service Desk Tool, ensuring SLA adherence and high-quality service.

The role requires 5+ years in a similar IT role with experience in Cyber Essentials, GDPR security, Office 365, Intune, RMM, Azure, and Windows/Mac environments. A strong team player with good communication skills is essential.

Qualifications

• At least 5 years' experience in a similar IT role.
• Configuring and implementing Cyber Essentials and GDPR security standards.
• Office 365 Cloud platform experience (Email, SharePoint, Teams, OneDrive).
• Intune, RMM and telephone platform experience.
• Network infrastructure maintenance and installations.
• Windows Server 2016/2019/2022 administration.
• Azure administration and implementations.
• Windows 10/11 and Mac knowledge.
• Imaging and client build management.
• Strong customer support and communication; team player.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites to troubleshoot and perform maintenance.
• Manage incidents via Service Desk Tool.
• Update customers on cases per SLAs.
• Escalate high-priority matters.
• Review daily priorities and take action.
• Monitor site integrity, usage, and reporting.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets.
• Manage high-priority incidents on-site and off-site.

Skills

Cyber Essentials

GDPR security

Windows 10/11

Mac support

Windows Server

Networking

Azure administration

Imaging

Customer support

Team player

Tools

Intune

RMM

Office 365

Azure

Firewalls

Job description

Emplyfy is seeking an IT Engineer to join a fast-paced MSP environment in Reading, UK. You will be the first point of contact for customers, visit sites to troubleshoot, and manage incidents via the Service Desk Tool, ensuring SLA adherence and high-quality service.

The role requires 5+ years in a similar IT role with experience in Cyber Essentials, GDPR security, Office 365, Intune, RMM, Azure, and Windows/Mac environments. A strong team player with good communication skills is essential.