IT Engineer - High-Impact MSP Support & Onsite Expert

Emplyfy; Aston End; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000 - £40,000 per year

40 days paid holiday

Job summary

Emplyfy is seeking an IT Engineer to join an established MSP delivering IT support to recognised clients. The role involves on-site visits, rapid incident handling, and proactive maintenance in a fast-paced environment.

You will work with Office 365, Intune, RMM, and network infrastructure while ensuring top-tier customer service. Applicants should have at least five years of experience, strong security knowledge (Cyber Essentials, GDPR), and a collaborative, solution-oriented mindset.

Qualifications

• At least 5 years' experience in a similar IT/Service Desk role.
• Experience configuring Cyber Essentials and GDPR security standards (mandatory).
• Office 365 Cloud experience including Email, SharePoint, Teams, OneDrive (mandatory).
• Proficiency with Intune, RMM, and telephone platforms.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites to troubleshoot and resolve problems, and perform scheduled maintenance.
• Manage incidents and requests via the Service Desk Tool.
• Keep customers updated on cases per SLAs.
• Escalate high-priority issues to Management when required.
• Review priorities and take action to achieve results.
• Monitor site integrity, usage, and reporting to meet business requirements.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets for outstanding work.

Skills

Cyber Essentials

GDPR security

Office 365

Intune

RMM

Networking

Windows Server

Azure

Customer support

Tools

Firewall

DNS/DHCP

VPN

Job description

Emplyfy is seeking an IT Engineer to join an established MSP delivering IT support to recognised clients. The role involves on-site visits, rapid incident handling, and proactive maintenance in a fast-paced environment.

You will work with Office 365, Intune, RMM, and network infrastructure while ensuring top-tier customer service. Applicants should have at least five years of experience, strong security knowledge (Cyber Essentials, GDPR), and a collaborative, solution-oriented mindset.