IT Engineer: Client IT Support & Systems Specialist

Emplyfy; Camberley; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy is seeking an IT Engineer to join our international MSP team. The successful candidate will act as the first point of contact for customers, visit sites as needed, and manage incidents through our Service Desk tooling.

You will install, test, and repair hardware and software, document processes, and ensure SLAs are met while collaborating with service providers. A strong customer-focused attitude and clear communication are essential.

Qualifications

• Minimum 5 years' experience in a similar IT engineering role.
• Experience using Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).
• Experience with Intune, RMM and telephone platforms.
• Networking and infrastructure maintenance basics (Routers, Switches, DHCP, DNS, firewalls).
• Ability to work with service providers and follow best practices.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites to troubleshoot and perform maintenance.
• Manage incidents and requests through the Service Desk Tool.
• Keep customers updated on cases per SLAs.
• Escalate high-priority issues to Management.
• Review priorities and take action to achieve results.
• Monitor customer sites' integrity, usage, and reporting to meet requirements.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets for outstanding work.
• Manage high-priority incidents on-site and off-site.

Skills

Customer support

Problem-solving

Team player

Verbal communication

Written communication

Tools

Office 365 Cloud

Intune

RMM

Azure

Windows Server

Windows 10/11

Mac

Service Desk Tool

Job description

Emplyfy is seeking an IT Engineer to join our international MSP team. The successful candidate will act as the first point of contact for customers, visit sites as needed, and manage incidents through our Service Desk tooling.

You will install, test, and repair hardware and software, document processes, and ensure SLAs are met while collaborating with service providers. A strong customer-focused attitude and clear communication are essential.