IT Engineer

Aston Martin F1; Silverstone; On-site; GBP 80,000 - 100,000; Full time

Job summary

A high-performance technology organization located in Silverstone is seeking a Japanese-speaking IT Engineer for delivering exceptional IT support in a dynamic environment. The role involves providing advanced desktop support and maintaining effective communication with Japanese-speaking users. Candidates should be fluent in Japanese and English, with strong capabilities in Microsoft Windows and IT hardware troubleshooting. The position offers a competitive package, including professional development opportunities and access to state-of-the-art facilities.

Benefits

Competitive package

Discretionary bonus scheme

Private healthcare

Pension plan

Life assurance

Childcare benefits

Cycle-to-work scheme

Tech scheme

Car scheme

Access to gym and fitness classes

Qualifications

• Strong knowledge of Microsoft Windows OS and Office Suite.
• Excellent problem-solving and communication skills.
• Fluent in Japanese and English (written and spoken).

Responsibilities

• Deliver responsive and effective IT support for desktops and laptops.
• Act as the primary point of contact for Japanese-speaking users.
• Troubleshoot hardware and software problems.

Skills

Fluent in Japanese and English

Knowledge of Microsoft Windows OS and Office Suite

Experience with IT hardware configuration and troubleshooting

Familiarity with ITSM platforms

Problem-solving and communication skills

Understanding of Active Directory and networking fundamentals

Ability to work independently

Tools

ServiceNow

JIRA

IFS Assyst

VMware

VDI

Job description

Japanese-Speaking IT Engineer

Application Deadline: 2 January 2026

Department: IT

Employment Type: Permanent - Full Time

Location: Silverstone

Description

We are looking for a Japanese-speaking IT Engineer to deliver exceptional IT support across our high-performance environment.

This role will provide advanced desktop support and ensure seamless communication with Japanese-speaking users and partners, helping maintain operational excellence across the team.

Key Responsibilities

• Deliver responsive and effective IT support for desktops, laptops, mobile devices, and peripherals.
• Act as the primary point of contact for Japanese-speaking users and partners ensuring clear communication and timely resolution of issues.
• Troubleshoot hardware and software problems, escalating where necessary.
• Support Active Directory administration (user accounts, permissions, group policies).
• Assist with planned maintenance, upgrades, and patching of end-user systems.
• Document incidents and resolutions using ITSM tools (e.g., ServiceNow, JIRA, IFS Assyst).
• Provide remote support for users across multiple locations.
• Collaborate with IT teams on escalations and small-scale projects.
• Ensure compliance with IT security standards and assist with backup and recovery processes.

Skills, Knowledge and Expertise

• Fluent in Japanese and English (written and spoken).
• Strong knowledge of Microsoft Windows OS and Office Suite.
• Hands‑on experience with IT hardware configuration and troubleshooting.
• Familiarity with ITSM platforms and service delivery best practices.
• Good understanding of Active Directory and networking fundamentals.
• Excellent problem‑solving and communication skills.
• Ability to work independently and meet SLAs in a fast‑paced environment.
• Exposure to virtual environments (VMware, VDI) (desirable)

Benefits

Investing in your career is paramount. We promote professional and personal development through a provision of learning opportunities and work with you to shape your career and realise your full potential.

As part of our high‑performing, collaborative team, you'll enjoy a competitive package, including a discretionary bonus scheme, private healthcare, pension plan, life assurance, TEDSgroup childcare benefits, a cycle‑to‑work scheme, tech scheme, and car scheme.

You will also have access to our state‑of‑the‑art facilities at the AMR Technology Campus, featuring a new on‑site gym with fitness, spin and yoga classes, a bistro café, and restaurant.