IT Desktop Support Pro: On-Site & After-Hours

Axiom Technologies; Clitheroe; On-site; GBP 25,000 - 35,000; Full time

Job summary

Axiom Technologies in Clitheroe is seeking a Desktop Support Technician to provide on-site and on-call assistance for IT-related issues. Responsibilities include supporting desktops, laptops, and mobile devices, maintaining software and operating systems, and ensuring optimal service delivery. The ideal candidate should have a Bachelor’s degree in Computer Science or IT, with at least 1 year of relevant experience in desktop support, and strong troubleshooting skills. Flexibility for after-hours support may be necessary.

Qualifications

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Experience with macOS or Linux environments is a plus.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified are preferred.

Responsibilities

• Provide first- and second-level support for desktops, laptops, and mobile devices.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware, software, and peripheral issues.

Skills

Strong troubleshooting and problem-solving abilities

Excellent communication and interpersonal skills

Strong knowledge of Windows OS

Basic networking concepts

Familiarity with ticketing systems

Education

Bachelor’s degree in Computer Science or IT

Tools

ServiceNow

JIRA

Zendesk

Job description

Axiom Technologies in Clitheroe is seeking a Desktop Support Technician to provide on-site and on-call assistance for IT-related issues. Responsibilities include supporting desktops, laptops, and mobile devices, maintaining software and operating systems, and ensuring optimal service delivery. The ideal candidate should have a Bachelor’s degree in Computer Science or IT, with at least 1 year of relevant experience in desktop support, and strong troubleshooting skills. Flexibility for after-hours support may be necessary.