Desktop IT Support Specialist

Axiom Technologies; Histon; On-site; GBP 30,000 - 40,000; Full time

Job summary

Axiom Technologies in Histon, England, is seeking a Desktop Support Technician to provide onsite assistance and support for end-users. This role involves troubleshooting hardware and software issues, maintaining inventory of IT equipment, and collaborating with IT teams. Ideal candidates should possess a Bachelor’s degree in Computer Science and have over a year of experience in a similar role. Proficiency in Windows OS and excellent communication skills are essential. Apply at [e-mail].

Qualifications

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Office 365 and basic networking concepts.
• Experience with IT certifications such as CompTIA A+ or Network+.

Responsibilities

• Provide first and second-level support for desktops, laptops, and mobile devices.
• Respond to service requests via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems and software applications.

Skills

Desktop support

Helpdesk experience

Windows OS knowledge

Communication skills

Troubleshooting skills

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies in Histon, England, is seeking a Desktop Support Technician to provide onsite assistance and support for end-users. This role involves troubleshooting hardware and software issues, maintaining inventory of IT equipment, and collaborating with IT teams. Ideal candidates should possess a Bachelor’s degree in Computer Science and have over a year of experience in a similar role. Proficiency in Windows OS and excellent communication skills are essential. Apply at [e-mail].