IT Desktop Support- Clitheroe, United Kingdom (Dispatch/On Demand Request).

Axiom Technologies; Clitheroe; On-site; GBP 25,000 - 35,000; Full time

Job summary

Axiom Technologies in Clitheroe is seeking a Desktop Support Technician to provide on-site and on-call assistance for IT-related issues. Responsibilities include supporting desktops, laptops, and mobile devices, maintaining software and operating systems, and ensuring optimal service delivery. The ideal candidate should have a Bachelor’s degree in Computer Science or IT, with at least 1 year of relevant experience in desktop support, and strong troubleshooting skills. Flexibility for after-hours support may be necessary.

Qualifications

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Experience with macOS or Linux environments is a plus.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified are preferred.

Responsibilities

• Provide first- and second-level support for desktops, laptops, and mobile devices.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware, software, and peripheral issues.

Skills

Strong troubleshooting and problem-solving abilities

Excellent communication and interpersonal skills

Strong knowledge of Windows OS

Basic networking concepts

Familiarity with ticketing systems

Education

Bachelor’s degree in Computer Science or IT

Tools

ServiceNow

JIRA

Zendesk

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large‑scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end‑users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first‑ and second‑level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in‑person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project‑related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem‑solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

• On‑site support may be required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after‑hours support may be needed during maintenance windows or emergencies.