IT Desktop Support Engineer

SkySys; Wokingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT solutions provider is seeking an EUC IT Desktop Support Technician to provide comprehensive support for desktops, printers, and peripherals. The ideal candidate has extensive experience in IT infrastructure support and troubleshooting hardware and software issues. You will need excellent communication skills and the ability to engage effectively with clients at all levels. The role requires a proactive approach, a problem-solving mindset, and a commitment to delivering exceptional customer service.

Qualifications

• Minimum 2 to 3 years experience in IT Infrastructure support.
• Expertise in troubleshooting hardware and software issues.
• Knowledge of enterprise LAN/WAN setups.
• Ability to lift computer equipment up to 50 lbs.
• Excellent written and oral communication skills.

Responsibilities

• Provide IT support for desktops, printers, and peripherals.
• Troubleshoot and resolve hardware and software issues.
• Perform smart hand support for networking hardware.
• Engage effectively with clients and management.

Skills

IT Infrastructure field support

Troubleshooting hardware and software

Installation and support of desktops and peripherals

Basic knowledge of LAN and WAN

TCP/IP networking

Customer management skills

Communication skills

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Job Title: EUC IT Desktop Support Technician

Job Type & Location

Onsite || 2 days a week || Molecular Devices Office Address - 660-665 Eskdale Rd, Winnersh, Triangle, Wokingham RG41 5TS.

Job Requirements: Technical

• Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break / fix including basic administration of Windows O / S and MAC / Linux OS (preferred).
• Usage Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
• Experience of ticketing tools (ServiceNow / Remedy etc.),

Non-Technical

• Good Customer management skill,
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules