IT Desktop and Field Engineer

DHU Healthcare; East Midlands; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare service provider in the East Midlands is seeking an IT Desktop and Field Engineer to join their team. The successful candidate will ensure the delivery of reliable IT and Telephony services, focusing on troubleshooting desktop issues and maintaining records of incidents. The role requires a proactive approach to incident management and a familiarity with operational IT processes. This full-time position offers a competitive salary with opportunities for further development.

Qualifications

• Experience in desktop and field engineering support.
• Ability to troubleshoot and resolve IT issues efficiently.
• Familiarity with IT & Telecoms services.

Responsibilities

• Provide IT support to users across multiple locations.
• Conduct regular operational checks to prevent incidents.
• Maintain records of incidents and resolutions.

Skills

Desktop support

Incident management

Telephony systems

Job description

IT Desktop and Field Engineer

Location : Derby

Hours : Full time 37.5 Permanent

Salary : ( Band 4 ) £27,273

As a member of the IT Operations Team the post holder will have a focus on ensuring the delivery of highly performing, reliable, responsive and resilient IT and Telephony services at all operational sites throughout the East Midlands.

Key Responsibilities

• Working in Desktop and Field engineer support capacities, working closely with 3rd party partners or colleagues to resolve incidents, service requests and problems
• Carry out regular operational checks and activity to proactively reduce the risk of incidents impacting the operation of the IT & Telecoms services. This will include carrying out preventative maintenance
• Maintain an accurate and timely record of all reported incidents, workarounds and resolutions within the DHU Service Desk toolset
• Adhere to all processes and procedures for the delivery of secure and reliable IT & Telecoms services including Incident, Problem and Change Management processes
• The role will primarily be focused on managing, maintaining, troubleshooting and resolving issues relating to end user computing, including telephony and mobile telephony equipment at multiple DHU locations throughout the East Midlands

Desktop, desktop infrastructure, fixes an...