Apprentice Information Communication Technician

Itrm; Sidcup; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

25 days holiday

Social events

Quarterly recognition program

Job summary

ITRM in Sidcup is recruiting an Apprentice Information Communication Technician to join our service desk and work toward a Level 3 qualification. This 14-17 month programme blends hands-on IT support with structured learning to prepare you for a first-line engineer role.

The apprenticeship includes online coaching, learning portal access, and regular progress reviews, with topics spanning networking, security, cloud services, and scripting.

Qualifications

• Interest in ICT and desire to progress into a career in IT.
• GCSEs with Maths and English essential.

Responsibilities

• Undertake the Level 3 qualification alongside hands-on service desk work.
• Engage with online coaching and learning portal, upload work, meet coach regularly.
• Learn topics: networking, security, cloud services, troubleshooting, coding and scripting.

Skills

Interest in ICT

Education

GCSEs with Maths and English (minimum 5 passes)

Job description

Job Specification

Location: Sidcup

Salary: National Apprenticeship

At ITRM, we specialise in delivering cutting-edge managed IT services tailored to meet the unique needs of businesses across various industries.

Our values align with creating an energetic, warm and welcoming place in which to work. We encourage individuals and teams to develop, feel recognised and rewarded in order to perform to their maximum potential.

This is reflected in our company culture and employment package which includes 25 days holiday (excluding public holidays), company and team-based social events (Summer BBQ, annual Kick-Off event) and regular company briefings where an employee of the quarter is awarded.

Job Purpose

We are hiring for an Apprentice Information Communication Technician to join our service desk team and undertake a Level 3 qualification.

This apprenticeship typically takes 14-17 months and is ideal for learners who possess basic IT knowledge and wish to progress to a first-line support engineer position or equivalent.

The learner will receive a qualification in the Information Communication Technician Level 3 Apprenticeship standard, certified by the British Computing Society. Upon finishing the programme, apprentices gain entry to the RITTech register of IT professionals.

Responsibilities

The Information Communication Technician apprentice will be responsible for undertaking their qualification alongside gaining hands-on working experience, based on our first-line service desk.

The apprentice will be assigned an online coach and learning portal whereby they will be required to regularly upload completed work, undertake learning and professional development courses and, meet with their coach on a regular basis to track progress.

Key topics that are covered and learnt throughout the apprenticeship include:

• Communication Skills
• Business Processes
• Fault Finding and Troubleshooting
• Cloud and Cloud Services
• Maintaining Systems
• Networking and Cyber Security
• Coding and Scripting

At the end of the learning process, the apprentice will be required to undertake an End Point Assessment (EPA) to conclude their qualification.

Required Skills & Qualifications

• An interest in ICT and desire to progress into a career in the field.
• Minimum of 5 GCSEs (ideall A*-C or 4-9) - with Maths and English being essential.