IT Helpdesk Level 3 Apprenticeship - Portal Technologies

QA Limited; Bridge of Allan; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Death in Service Insurance 3x salary

28 days holiday

Job summary

Portal Technologies are seeking a motivated apprentice to join our growing Service Desk team. Gain hands-on experience across IT support, cyber security, cloud services, websites, and telecoms while working toward an industry-recognised apprenticeship.

You'll provide first-line IT support, log tickets, assist with security checks, and help with documentation and onboarding. Join a supportive team and develop real-world skills in a dynamic tech environment.

Qualifications

• Passionate about IT and cyber security.
• Strong communication and customer service skills.
• Eager to learn and develop new technical skills.
• Organised, proactive, and keen to solve problems.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first-line IT support via phone, email, and remote access.
• Log and manage support tickets, troubleshooting Microsoft 365, hardware, software, and networking issues.
• Set up user accounts, devices, MFA, and business applications.
• Assist with cyber security monitoring, phishing awareness campaigns, and security checks.
• Support website content updates and basic website maintenance.
• Help with telecoms administration, including user accounts, call routing, and handset configuration.
• Maintain accurate documentation and support client onboarding and deployment activities.

Skills

IT support

Cyber security

Customer service

Team collaboration

Tools

Microsoft 365

Windows 11

Teams

SharePoint

OneDrive

Job description

Portal Technologies are looking for a motivated and enthusiastic apprentice to join our growing Service Desk team. This is an exciting opportunity to gain hands-on experience across IT support, cyber security, cloud services, websites, and telecoms while working towards an industry-recognised qualification.

Key responsibilities

• Provide first-line IT support via phone, email, and remote access.
• Log and manage support tickets, troubleshooting Microsoft 365, hardware, software, and networking issues.
• Set up user accounts, devices, MFA, and business applications.
• Assist with cyber security monitoring, phishing awareness campaigns, and security checks.
• Support website content updates and basic website maintenance.
• Help with telecoms administration, including user accounts, call routing, and handset configuration.
• Maintain accurate documentation and support client onboarding and deployment activities.

About you

• Passionate about IT and cyber security.
• Strong communication and customer service skills.
• Eager to learn and develop new technical skills.
• Organised, proactive, and keen to solve problems.
• Ability to work independently and as part of a team.

Desirable knowledge

Any experience or awareness of the following would be beneficial, but full training will be provided:

• Microsoft 365.
• Windows 11.
• Microsoft Teams, SharePoint and OneDrive.
• Networking and cyber security basics.
• Content management systems.
• VoIP telephony systems.

Working hours

9am - 5.30pm.

What you'll gain

• Structured apprenticeship programme with full training.
• Experience across IT support, cyber security, cloud services, websites, and telecoms.
• Exposure to real customer environments and modern technologies.
• Supportive team with clear development and progression opportunities.

Benefits

• Death in Service Insurance 3x salary.
• 28 days holiday.

Potential career progression

IT Support Technician, Cyber Security Technician, Systems Administrator, or Professional Services Engineer.