IT Support Apprentice: Helpdesk & Hardware Technician

Back To Work; York and North Yorkshire; On-site; GBP 12,000 - 16,000; Full time

Job summary

Back To Work is seeking an apprentice to join a busy IT helpdesk in North Yorkshire. The role offers variety across hardware, software, and operating system tasks, with exposure to IT support, networking and hardware.

This is a hands-on starter role designed for those who want a path into the IT sector and enjoy solving problems for customers. You will gain experience from day one, handling remote support and occasional on-site visits, with opportunities to learn across IT hardware, software and

Qualifications

• Independent and team-oriented with good organisational ability.
• Clear written and spoken communication is important.
• Demonstrates enthusiasm for technology and IT basics.

Responsibilities

• Repair IT hardware and reinstall operating systems and software.
• Troubleshoot IT incidents remotely as a helpdesk engineer.
• Assist with commissioning of IT equipment and occasional travel to customer sites.
• Engage in face-to-face customer support to build experience.

Skills

Independent work

Teamwork

Organisational skills

Communication skills

Passion for technology

Basic computer skills

Job description

Back To Work is seeking an apprentice to join a busy IT helpdesk in North Yorkshire. The role offers variety across hardware, software, and operating system tasks, with exposure to IT support, networking and hardware.

This is a hands-on starter role designed for those who want a path into the IT sector and enjoy solving problems for customers. You will gain experience from day one, handling remote support and occasional on-site visits, with opportunities to learn across IT hardware, software and