IT Helpdesk Apprentice: Hands-on Support & Training

QA; Basingstoke; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Company pension

Free onsite parking

Training / certification

Access to health and wellbeing

Tea, coffee, and biscuits

Regular socials and meals

Job summary

DISConsulting IT in Basingstoke is launching an apprenticeship programme for an IT support role. You will provide first- and second-line technical help to end-users, troubleshoot hardware and software, and work on projects to deliver IT solutions for clients.

Working hours are 8:30am–4:30pm, Monday to Friday, with DBS check and on-call rotation. You will gain hands-on experience, learn IT policies, and progress toward becoming a fully trained IT technician as a future full-time opportunity.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Non-standard entry with work experience considered for potential applicants.

Responsibilities

• Provide first- and second-line support to end-users and resolve issues.
• Participate in projects and assist with IT solution implementations.
• Install, configure and maintain operating systems and software.
• Attend client meetings and support pre-sales with technical input.
• Monitor networks and analyze logs for trends and issues.
• Collaborate with IT teams and help implement policies and procedures.

Skills

Office-based

Driving license

Location near RG24

DBS check

On-call rota

Education

GCSEs 4+ in any subject

Maths and English GCSE 3+

Work-experience welcome

Job description

DISConsulting IT in Basingstoke is launching an apprenticeship programme for an IT support role. You will provide first- and second-line technical help to end-users, troubleshoot hardware and software, and work on projects to deliver IT solutions for clients.

Working hours are 8:30am–4:30pm, Monday to Friday, with DBS check and on-call rotation. You will gain hands-on experience, learn IT policies, and progress toward becoming a fully trained IT technician as a future full-time opportunity.