IT Analyst Deskside Support

TN United Kingdom; London; Hybrid; GBP 35,000; Full time

Job summary

An established industry player is seeking a Desk Side Support IT Analyst to join their dynamic IT Service team in Central London. This role offers a unique opportunity to provide essential technical support in a fast-paced, professional environment. You will be the first point of contact for IT queries, ensuring timely resolutions and assisting with system maintenance. If you have a proactive approach and enjoy problem-solving while delivering exceptional service, this position is perfect for you. Join a firm that values its employees and fosters career development within a high-caliber IT team.

Qualifications

• Solid experience in IT support or desk side role, preferably in a law firm.
• Proactive mindset with excellent communication skills.

Responsibilities

• Deliver prompt technical support across various devices and platforms.
• Diagnose and resolve hardware, software, and application issues.

Skills

IT Support

Communication Skills

Troubleshooting

Customer Service

Education

Experience in IT Support

Tools

Windows 7-10

Citrix XenApp/XenDesktop

Microsoft Office

Job description

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Desk Side Support IT Analyst
Location: Central London
Salary: £35,000 + Paid Overtime
Hours: 35 hours per week, Monday to Friday
1 Day a week work from home
Full-Time, Permanent

We are working on behalf of a highly respected, London-based law firm to find an experienced and customer-focused Desk Side Support IT Analyst to join their IT Service team. This is an exciting opportunity to be part of a professional, fast-paced environment where your technical expertise and hands-on approach will make a direct impact on the firm’s day-to-day operations.

The Role:

As a key member of the IT Service team, you’ll be the first point of contact for IT support—handling queries via phone, email, and face-to-face interactions. You’ll work closely with colleagues across the business, ensuring timely resolution of issues within agreed SLA targets, and playing an active role in system maintenance and project support.

Key Responsibilities:

• Delivering prompt and effective technical support across a range of devices and platforms.
• Diagnosing and resolving hardware, software, and application-related issues.
• Managing service requests and incidents from initiation to resolution.
• Supporting end users on Windows 7–10, Citrix XenApp/XenDesktop, and Microsoft Office applications.
• Providing on-site assistance for desktops, laptops, printers, mobile devices, and local networking equipment.
• Performing routine administrative tasks such as user account and server support.
• Collaborating with team members and assisting in their development where needed.

What We’re Looking For:

• Solid experience in an IT support or desk side role, preferably within a professional services or law firm environment.
• A proactive and solution-driven mindset with excellent communication skills.
• Strong working knowledge of Microsoft technologies and desktop environments.
• A confident, hands-on approach to troubleshooting and a willingness to go the extra mile to support users.
• Flexible with working hours and available for paid overtime on an on-call rota.

If you thrive in a collaborative environment and enjoy solving problems while providing top-tier support, this could be the perfect role for you.

Ready to take the next step?

Apply now to join a firm that values its people, supports career development, and offers the opportunity to work in a high-calibre IT team.

Let us know if you’d like to discuss this opportunity further—we’d love to hear from you.