IT Deskside Support Analyst

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an IT Support Specialist to join their dynamic team in London. This role is ideal for someone with a strong background in user account administration and a comprehensive knowledge of Windows environments. You will be responsible for providing exceptional support to users and managing IT infrastructure. The position requires excellent problem-solving skills and the ability to work independently in a fast-paced environment. If you thrive on challenges and enjoy working in a professional setting, this opportunity is perfect for you.

Qualifications

• Proven experience in IT support, preferably in a legal or professional setting.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide IT support in a high-pressure environment with excellent problem-solving skills.
• Work independently and prioritize tasks effectively.

Skills

User account administration (Active Directory, Exchange 365)

Windows environments

Microsoft Office suite

System management software (SCCM)

Laptop and mobile hardware expertise

Incident, Change, and Problem Management processes

ITIL foundation v3 or 4 qualifications

Job description

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What technical skills are required for someone to be successful and enjoy the role?

1. Experience in user account administration (Active Directory, Exchange 365).
2. Comprehensive knowledge of Windows environments, Microsoft Office suite, and system management software such as SCCM.
3. Expertise in laptop and mobile hardware.
4. Familiarity with Incident, Change, and Problem Management processes.
5. ITIL foundation v3 or 4 qualifications (desirable).

Who would be a good fit for this role?

As part of the IT team, you should have the following skills and experience:

1. Proven experience in an IT support role within a legal or similar professional setting.
2. The ability to work independently.
3. Ability to effectively prioritise and execute tasks in a high-pressure environment.
4. Excellent problem-solving, organisational, and time management skills.
5. Strong communication and interpersonal skills.

Additional Information:

• This role will be based in the London office, providing support between 9 AM and 5 PM.
• Weekend and out-of-hours work may be necessary for project implementations or office moves.
• Occasional travel to other offices may be required.