Desktop Technician

The Open University UK; Milton Keynes; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Desktop Technician to provide configuration, installation, and deployment for desktop technologies. This role involves managing client hardware and ensuring accurate records of IT assets. You will work in a dynamic environment, supporting both on-campus and remote staff. The position offers a chance to develop your technical skills while contributing to a collaborative team. With the flexibility to work from home and the office, this is an exciting opportunity for those looking to make a significant impact in IT support.

Qualifications

• Good technical understanding of hardware technologies.
• Experience in a Desktop Support environment is desirable.

Responsibilities

• Manage and support desktop technologies for staff across the University.
• Ensure accurate booking of all Configuration Items in the CMDB.

Skills

Technical understanding of computer systems hardware

Interpersonal skills

Organizational skills

Ability to relay technical information

Experience in a Stores environment

Break fix experience

Education

Experience in a comparable role

Job description

Press Tab to Move to Skip to Content Link

Job Location: Milton Keynes, Remote/Hybrid

Department: Infrastructure Product Team

Closing Date: 14 May 2025

Weekly Working Hours: 37

Contract Type: Permanent

Fixed Term Contract: End Date:

Welsh Language: Not Applicable

Job Description:

About the Role

Information Technology provides and supports all central University IT services and is responsible for the institution's Technical Infrastructure. In addition to this service and support provision, IT develops systems to support the business requirements of the organisation.

The build and lifecycle management of the client hardware and devices are part of the Client Systems Team within the Infrastructure Products Team responsible for the administration, management and support of managed endpoints and the associated infrastructure for the Open University.

Information Technology are seeking a Desktop Technician. To provide configuration, installation, and deployment for all desktop technologies (to include desktop PCs, portable workstations, telephony, Apple Macintosh, mobile devices, printers, and multi-function devices (printer/copier/scanner)) to all staff across the University, both on campus and off-site locations including home-based workers.
The role is responsible for accurate booking in of all Configuration Items (CIs) under the remit of IT.

Key Responsibilities

• Taking receipt of all assets received by the University that fall under the remit of IT; creating and updating records for all Configuration Items (CIs) on the Configuration Management Database (CMDB). Reporting to the Lifecycle Manager any discrepancies on orders for investigation within the IT Lifecycle Team.

• Ensure the accuracy of asset information held within central IT systems to ensure that there is a full audit trail of CIs from initial creation to allocation to Desktop Support or the Business.

• To respond to requests for IT support from business areas via procurement request, service request and email, ensuring that the appropriate image is installed to match the request. Ensure equipment is returned within agreed timescales, escalating where necessary.

• Ensure swap out devices and returns are wiped and rebuilt for deployment.

• Monitor equipment returns to ensure that all 'End of Life' assets are processed for disposal according to procedure.

• Request quotes for non-warranty equipment from suppliers and deem beyond economical repair (BER) where necessary. Install and fix parts as required ensuring that units are charged appropriately through IT Procurement. Log call outs for hardware under warranty through third party suppliers.

• To ensure a safe working environment and that health and safety policies and direction are adhered to at all times.

Skills and Experience

Essential

Education, qualifications, and training

• Evidence an appropriate level of work experience in a comparable role.
Knowledge work and other relevant experience
• Good technical understanding of computer systems hardware technologies employed in the IT infrastructure.
• Ability to understand and relay technical information to a lay audience.
• Sound understanding of the process and procedures required to perform the role.
• Experience in a Stores environment.
• Experience of break fix.
• Proven record of working within a team environment and achievement within an operational environment.

Desirable
• Experience of working in a Desktop Support environment.
• Experience of staff management.
• Experience of Finance and Procurement.

Personal abilities and qualities

Essential

• Good interpersonal skills and ability to deal with staff at all levels.
• Excellent team player.
• Pro-active approach to the identification of incidents/problems.
• Ability to maintain a high level of expertise regarding appropriate technologies, both hardware and software.
• Ability to identify and adapt to change.
• Good organisational skills.
• Flexibility in working hours and to be available outside of normal working hours on a pre-agreed arrangement.
• The post may require some lifting of IT equipment.

Desirable
• Ability to use own judgement, based upon clear understanding of IT requirements.
• Ability to liaise confidently at all levels (e.g Managers, IT Specialists, users etc).

Essential Requirements

As part of the application process, you will be expected to submit your CV and a Supporting Statement (maximum of 1000 words) that demonstrates how you meet the criteria listed above.

Flexible working

We are open to discussions about flexible working. Whether it’s a part time, compressed hours or another working arrangement. Please reach out to us to discuss what works best for you.

It is anticipated that a hybrid working pattern can be adopted for this role, where the successful candidate can work from home and the office. However, as this role is contractually aligned to our Milton Keynes office it is expected that some attendance in the office will be required when necessary and in response to business needs. We anticipate this being twice per month on average.

If you have any queries or questions about the recruitment process, or regarding your application,please contact:[e-mail] .

Looking for Associate Lecturer (AL) roles?

Please use our AL home page to find AL vacancies.

The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks.