Deskside Support Engineer

JR United Kingdom; Watford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a Deskside Support Engineer to join their dynamic team in Watford. This role involves providing first-class technical assistance to end users, troubleshooting both Windows and Mac OS platforms, and ensuring seamless operation of desktop and laptop hardware. You will be at the forefront of technology, collaborating with various IT teams to deliver exceptional support and optimize performance. If you're passionate about technology and eager to contribute to innovative solutions, this opportunity is perfect for you.

Qualifications

• Strong knowledge in hardware and software troubleshooting.
• Experience in providing remote desktop support.
• Ability to document incidents and resolutions.

Responsibilities

• Act as first point of contact for technical assistance.
• Troubleshoot and resolve desktop and laptop issues.
• Collaborate with IT teams for cohesive support.

Skills

Technical Assistance

Windows OS Troubleshooting

Mac OS Troubleshooting

Remote Desktop Support

Hardware Troubleshooting

Software Installation

Network Configuration

Documentation Skills

O365 Configuration

SCCM and Intune

Education

IT Support Certification

Bachelor's Degree in IT

Tools

SCCM

Intune

Remote Support Tools

Job description

Social network you want to login/join with:

Deskside Support Engineer, Watford, Hertfordshire

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Client:

Location:

Watford, Hertfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

This is an excellent opportunity for Deskside Support professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and ongoing support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.

Key Responsibilities:

• Act as a first point of contact for end users seeking technical assistance with desktop & laptop hardware, software, network issues, mobile devices, and peripherals.
• Provide remote desktop support to users, resolving technical issues promptly and effectively.
• Troubleshoot Windows & Mac OS platforms, including mobile devices running Apple iOS & Android OS.
• Set up and configure end-user desktops, laptops, hardware, software, printers, mobile phones, and peripherals.
• Collaborate with other IT teams to ensure cohesive support for all IT systems.
• Guide users with step-by-step instructions on installing applications.
• Document incidents, service requests, and resolutions in the internal ticketing system.
• Escalate unresolved issues to the next support level.
• Help create technical documentation and manuals for known issues.
• Image and deploy laptops, desktops, and tablets to end users.
• Manage assets, including stock level checks, tracking, receiving, preparing, and shipping assets.
• Provide VIP support as required, including expedited troubleshooting, proactive support, monitoring, training, and onboarding for executives.
• Stay updated with industry trends and technologies to maintain IT innovation.
• Administer IT service management processes to ensure service standards.
• Perform daily checks on UPS and network equipment in the server room.
• Configure network printers and peripherals as needed.
• Ensure enterprise-wide performance and efficiency of end-user computing devices.
• Possess strong knowledge in hardware, software troubleshooting, and repair, including workstations and printers.
• Knowledge of operating systems installation and configuration per company standards.
• Proficiency with remote support tools.
• Develop technical support documentation and user guides.
• Support software deployment and management on Apple and Windows devices.
• Configure and support O365 profiles.
• Experience with SCCM and Intune is advantageous.
• Knowledge of MS Teams setup, configuration, and calling features is a plus.
• Basic understanding of LAN and WAN network setup.