Deskside Support Technician

Stefanini EMEA; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a dynamic IT team as an IT Support Specialist in Greater London. You will provide high-quality customer service and technical support, ensuring a seamless IT experience. With a focus on the financial sector, your expertise will help resolve technical issues efficiently. This role requires strong problem-solving skills and the ability to thrive in a fast-paced environment.

Qualifications

• 5 years of onsite IT support experience required.
• Experience in tech support within financial services is mandatory.

Responsibilities

• Deliver outstanding technical support to customers.
• Troubleshoot and repair hardware and software issues.
• Manage user accounts and provide hands-on assistance.

Skills

Problem Solving

Communication

Analytical Thinking

Customer Focus

Education

ITIL v3 Foundation Certification

Microsoft OS/Office certifications

Tools

Microsoft 365

Job description

We are looking for a dynamic and service-oriented IT Support Specialist to join our fast-paced, constantly evolving environment. You will be responsible for delivering high-quality customer service and hands-on support, ensuring a smooth and premium IT experience for all users.

This is an exciting opportunity to join a forward-thinking company at the forefront of its industry. You will play a key role in ensuring the effective delivery of IT services and resolving technical issues efficiently.

Please note: Prior experience in a technical support role within the financial sector is essential for this position.

Key Responsibilities:

• Deliver outstanding technical support that consistently meets or exceeds customer expectations
• Identify customer needs and recommend suitable products or services
• Troubleshoot, analyze, and repair hardware and software issues; order and replace parts as necessary
• Manage and maintain user accounts, access rights, and group memberships
• Provide hands-on assistance for incidents escalated from Tier 1, 2, and 3 support, coordinating with resolver teams as needed
• Support and maintain all network hardware and devices
• Liaise with third-party vendors for troubleshooting and resolution of hardware/software problems
• Install PCs, peripherals, and LAN-based equipment
• Support administrative tasks related to workstation setups, including user security and file access
• Move and configure workstations, peripherals, and telecommunications hardware
• Document all changes to inventory, configurations, and system updates

Required Qualifications and Experience:

• 5 years of onsite IT support experience
• Mandatory: Previous experience in a tech support role within the financial services industry
• ITIL v3 Foundation Certification (preferred)
• Microsoft OS/Office certifications are a plus
• Advanced knowledge of Microsoft 365
• Basic scripting or coding skills (advantageous)
• Experience with iOS and Android devices
• Basic networking knowledge and understanding of Active Directory and permissions
• Excellent problem-solving skills, team spirit, and analytical thinking
• Strong communication and interpersonal skills
• Customer-focused mindset with high stress tolerance and adaptability
• Proven ability to thrive in a high-speed, ever-changing tech environment

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain

or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [e-mail] and we'll be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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