IT 2nd Line Technician

DHU Health Care CIC; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare technology provider in East Midlands is recruiting for an IT 2nd level Technician. This role involves providing 2nd and 3rd line support, troubleshooting end-user equipment, and maintaining operational service on site. Shift work is required, including weekends and bank holidays. The ideal candidate will have experience in IT support and strong troubleshooting skills.

Qualifications

• Experience in delivering 2nd / 3rd line IT support.
• Ability to manage and maintain IT and telecommunication equipment.
• Capability to work shifts including bank holidays.

Responsibilities

• Deliver 2nd / 3rd line IT support and operational maintenance.
• Troubleshoot and resolve issues with end-user equipment.
• Participate in a shift rota providing IT services.

Skills

2nd / 3rd line support

Troubleshooting

Operational maintenance

End user support

Job description

Job description

Due to the expansion of our organisation our IT & Telecoms Department are recruiting an IT 2nd level Technician.

The role will be primarily focused on delivering 2nd / 3rd line support and operational maintenance across all technologies employed by DHU working closely with 3rd party partners to resolve incidents and problems. Working as part of a shift rota providing on site IT services 7 days a week including bank holidays and as part of an on-call rota. The role will be primarily focused on managing, maintain, troubleshooting and resolving issues relating to end user desktop, end user infrastructure environment, fixed telephony and mobile telephony equipment at DHU location throughout the East Midlands. Cover for 1st line support duties will also be undertaken when there are no other IT staff are available.