Internal Sales Support Specialist

SMC Corporation (UK) Limited; Milton Keynes; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Subsidised lunches

Pension scheme

Private medical cover

Rewards portal

Training & development

Job summary

SMC Corporation (UK) Limited is seeking an enthusiastic individual for an Internal Sales Support role in Milton Keynes. You will engage with customers to provide product information, pricing, and delivery updates while maintaining high service standards.

You will work on-site with the Internal Sales team, handling inquiries, ERP-system knowledge, and accounts receivable tasks to help grow the UK market.

Qualifications

• Clear, concise, and confident communication style.
• Adaptable, high energy levels and desire to help others.
• Able to work independently in a team-oriented and fast paced environment.
• Good analytic and problem-solving skills.
• Self-directed, driven and a positive attitude.
• Confident working with Microsoft Office.

Responsibilities

• Answer incoming calls from customers providing product information, price & delivery, invoice queries, order progress and amendments.
• Build rapport with customers to resolve service issues and deliver outstanding service to customers.
• Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures.
• Communicate professionally and regularly with leadership and peers on the status of accounts and escalations.
• Meet established goals for all metrics, including call quality, productivity and customer acquisition by focusing on maximising service to customers.
• Foster and maintain relationships with key customers to improve retention and support growth.
• Gain understanding and knowledge with the company ERP system and processes.
• Build relationships with external sales engineers regarding customer requirements and offer administration support to help obtain sales growth.
• Offer support in the accounts receivable process and follow the “invoices in dispute” procedure when required and chase outstanding debt.

Skills

Clear communication

Customer service

Independent worker

Analytical skills

MS Office

ERP system

Tools

ERP system

Job description

SMC Corporation (UK) Limited is seeking an enthusiastic individual for an Internal Sales Support role in Milton Keynes. You will engage with customers to provide product information, pricing, and delivery updates while maintaining high service standards.

You will work on-site with the Internal Sales team, handling inquiries, ERP-system knowledge, and accounts receivable tasks to help grow the UK market.