Customer Account Coordinator

SMC Corporation (UK) Limited; Milton Keynes; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Subsidised lunches

Pension scheme

Private medical cover

Rewards portal

Training & development

Job summary

SMC Corporation (UK) Limited is seeking an enthusiastic individual for an Internal Sales Support role in Milton Keynes. You will engage with customers to provide product information, pricing, and delivery updates while maintaining high service standards.

You will work on-site with the Internal Sales team, handling inquiries, ERP-system knowledge, and accounts receivable tasks to help grow the UK market.

Qualifications

• Clear, concise, and confident communication style.
• Adaptable, high energy levels and desire to help others.
• Able to work independently in a team-oriented and fast paced environment.
• Good analytic and problem-solving skills.
• Self-directed, driven and a positive attitude.
• Confident working with Microsoft Office.

Responsibilities

• Answer incoming calls from customers providing product information, price & delivery, invoice queries, order progress and amendments.
• Build rapport with customers to resolve service issues and deliver outstanding service to customers.
• Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures.
• Communicate professionally and regularly with leadership and peers on the status of accounts and escalations.
• Meet established goals for all metrics, including call quality, productivity and customer acquisition by focusing on maximising service to customers.
• Foster and maintain relationships with key customers to improve retention and support growth.
• Gain understanding and knowledge with the company ERP system and processes.
• Build relationships with external sales engineers regarding customer requirements and offer administration support to help obtain sales growth.
• Offer support in the accounts receivable process and follow the “invoices in dispute” procedure when required and chase outstanding debt.

Skills

Clear communication

Customer service

Independent worker

Analytical skills

MS Office

ERP system

Tools

ERP system

Job description

Hours:37.5 hours per week, full time, permanent contract

The Company:

Can you imagine yourself in this role, working for a global market leader in pneumatic and automation technology, where innovation and customer satisfaction is at the forefront of what they do?

If so, we are offering a unique opportunity to become part of our Internal Sales team, with a specific focus on growing the UK market.

The Role:

We're looking for enthusiastic individuals with a desire to help people to join our Internal Sales Support Team. The successful candidate will have the skills to interact directly with our customers to answer questions, solve queries, provide education, minimise the risk of bad debt and maintain our company’s reputation for high-quality service.

Key Responsibilities:

• Answer incoming calls from customers providing product information, price & delivery, invoice queries, order progress and amendments.
• Build rapport with customers to resolve service issues and queries and deliver outstanding service tocustomers.
• Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures.
• Communicate professionally and regularly with leadership and peers on the status of accounts and escalations.
• Meet established goals for all metrics, including call quality, productivity and customer acquisition by focusing on maximising service to customers.
• To foster and maintain relationships with key customers to improve our retention rate and support growth.
• Gain understanding and knowledge with the company ERP system and processes.
• Build relationships external sales engineers regarding customer requirements and offer administration supporttohelp obtain sales growth.
• Offer support in the accounts receivable process and follow the “invoices in dispute” procedure when required and chase outstanding debt.

Skills and Experience:

• Clear, concise, and confident communication style
• Adaptable, high energy levels and desire to help others
• Able to work independently in a team-oriented and fast paced environment
• Good analytic and problem-solving skills
• Self-directed, driven and a positive attitude
• Confident working with Microsoft Office

What we offer:

The reason for our success is our people. Every team member has a voice, and this contributes to our successes as a company!

We take pride in our collaborative, innovative and customer-focused culture where team members feel respected, empowered and valued.

We are continuously working to make our team even more diverse and inclusive. We welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals.
SMC has sustainable development goals as we believe in caring for our futures as well as the future of the planet.

Benefits and package:

• Competitive annual salary dependent on skills, qualifications and experience
• Subsidised lunches from onsite canteen.
• Pension scheme after 3 Months of service
• Private Medical Cover after 6 Months of service and successfully completion of
• probationary period
• SMC rewards and benefits portal including retail discounts
• Ongoing training and development

The Selection Process:

Upon application, candidates will be asked to undertake some online testing followed by a first and second interview which takes place on site at our offices.