Order Administration & Customer Service Specialist

SMC Corporation (UK) Limited; Milton Keynes; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Subsidised lunches

Pension scheme

Private medical cover

Rewards portal

Training and development

Job summary

SMC Corporation (UK) Limited in Milton Keynes is seeking an Order Administration Coordinator to streamline order entry and support the Inside Sales team across the UK. You will coordinate with the Romania-based Order Entry team, ensure timely processing, and maintain accurate records while delivering excellent customer service in a fast-paced environment.

Join a global leader in pneumatic and automation technology that values teamwork, continuous improvement, and a proactive, detail-focused

Qualifications

• Previous experience in an order administration, sales support, customer service, or similar administrative role.
• Strong attention to detail with a high degree of accuracy in data entry and order processing.
• Excellent organisational and time management skills.
• Clear, concise, and confident communication style.
• Confident working with Microsoft Office
• Able to work independently in a team-oriented and fast paced environment.
• Customer-focused mindset with a proactive approach to problem-solving.

Responsibilities

• Manage and monitor the Order Entry mailbox, ensuring all enquiries and orders are actioned promptly
• Coordinate and allocate workload to the Order Entry team based in Romania
• Ensure all orders received by the business are processed accurately and in a timely manner
• Proactively identify and communicate any potential supply or fulfilment issues to the customer or relevant department within the business, to resolve delivery date issues
• Provide administrative support to the Inside Sales team, including setting up new user accounts and arranging express orders directly with suppliers
• Maintain accurate records and ensure compliance with internal processes and procedures
• Participate in training and development activities to enhance role-specific knowledge, skills, and best practices
• Attend and contribute to team, departmental and cross-functional meetings as required
• Support continuous improvement initiatives to enhance order processing efficiency and customer satisfaction

Skills

Order admin

Data entry

Attention to detail

Organisational skills

MS Office

Communication skills

Teamwork

Customer-focused

Job description

SMC Corporation (UK) Limited in Milton Keynes is seeking an Order Administration Coordinator to streamline order entry and support the Inside Sales team across the UK. You will coordinate with the Romania-based Order Entry team, ensure timely processing, and maintain accurate records while delivering excellent customer service in a fast-paced environment.

Join a global leader in pneumatic and automation technology that values teamwork, continuous improvement, and a proactive, detail-focused