Internal Sales - Packaging / Corrugated / Print

KRG Holdings Ltd; West Midlands; On-site; GBP 22,000 - 26,000; Full time

Job summary

KRG Holdings Ltd is seeking a highly organised Sales Administrator to join the customer services team in West Bromwich (West Midlands). The role focuses on managing customer data, processing sales orders and quotations, and acting as the main contact for clients on site.

You will update records in the Abaca system, respond to inquiries by email or phone, raise purchase orders, liaise with suppliers and support the external sales team.

Qualifications

• Experience inputting orders and quotations.
• Experience dealing with customers and providing quotations.
• Proven experience in sales administration or a similar administrative role.
• Excellent English communication, both written and verbal.

Responsibilities

• Manage and update customer information using Abaca to ensure data accuracy.
• Process sales orders, quotations and be the point of contact for customers.
• Provide exceptional customer service via email, telephone or on-site.
• Update customer orders and gather development feedback.
• Support the external sales team and collaborate cross-functionally.
• Raise purchase orders and liaise with suppliers.
• Ensure timely completion of all admin duties per policies.
• Cover colleagues during sickness or holidays as needed.

Skills

Customer service

Sales administration

Order processing

Communication

Time management

Organisation

Problem solving

IT literacy

Team player

Initiative

Tools

Abaca system

Job description

Internal Sales - Packaging / Corrugated / Print

Location - West Bromwich

Salary - Dependent on experience

Hours - 8.30 - 5pm (Monday to Friday)

Company

This is to work for a leading packaging manufacturer who innovative, high-quality, cost-effective corrugated cardboard packaging.

Overview

Our client is seeking a highly organised and proactive Sales Administrator to join their customer services team. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring smooth operational workflows.

Job description

• Manage and update customer information using the in-house system Abaca to ensure data accuracy and accessibility.
• Process sales orders, quotations and be the point of contact for customers
• Provide exceptional customer service by responding promptly to client inquiries via email, telephone or when they visit us on site.
• Customer order updates and development including customer feedback
• Working with the external sales team and providing support
• Raising purchase orders and liaison with suppliers
• Ensure timely completion of all administrative duties while adhering to organisational policies.
• Other duties that may arise within the customer service team including sickness and holiday cover.

Qualification & Experience

• You should be computer literate and have experience of order input (Abaca experience highly desirable)
• Experience dealing with customers and providing quotations
• Ideally from a similar corrugated or packaging industry
• Dealing with customer complaints and problem solving
• Able to work on your own initiative as well as part of a team
• Self motivated, confident and focused
• Professional, courteous and a team player
• Strong organisational skills with the ability to prioritise tasks efficiently.
• Excellent communication skills in English, both written and verbal.
• Proven experience in sales administration or a similar administrative role.
• Good IT literacy including computer literacy and familiarity with various business applications.
• Exceptional time management skills to handle multiple tasks simultaneously.
• Customer service orientation with a professional attitude towards clients and colleagues. This role is ideal for motivated individuals seeking to utilise their administrative expertise within a supportive team environment while advancing their skills in sales support functions.

Key Words; internal sales, sales admin, customer service, sales executive, internal key account manager