Internal Sales - Packaging / Corrugated / Print

Kairos Recruitment; West Midlands; On-site; GBP 21,000 - 30,000; Full time

Job summary

Kairos Recruitment is seeking a highly organised Sales Administrator to join their customer services team in West Bromwich. The role focuses on managing customer data, processing orders and quotations, and acting as the main contact for clients on site.

You will work with the external sales team, raise purchase orders, liaise with suppliers, and ensure smooth administrative workflows. Excellent English communication and strong time management are essential.

Qualifications

• Experience inputting orders and quotations.
• Able to deal with customers and respond to inquiries.
• Experience in corrugated or packaging industry preferred.
• Strong communication in English.
• Capable of working on own initiative and in a team.
• Excellent organisational and time management skills.

Responsibilities

• Manage and update customer information using Abaca.
• Process sales orders and quotations; be contact for customers.
• Provide prompt customer service via email, phone or on-site.
• Provide customer order updates and handle feedback.
• Support external sales team.
• Raising purchase orders and liaise with suppliers.
• Ensure timely completion of admin duties; cover sickness/holidays.

Skills

Customer service

Sales support

Data entry

Time management

Teamwork

Initiative

IT literacy

English communication

Tools

Abaca system

Job description

Internal Sales - Packaging / Corrugated / Print

Location - West Bromwich

Salary - Dependent on experience

Hours - 8.30 - 5pm (Monday to Friday)

Company

This is to work for a leading packaging manufacturer who innovative, high-quality, cost-effective corrugated cardboard packaging.

Overview

Our client is seeking a highly organised and proactive Sales Administrator to join their customer services team. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring smooth operational workflows.

Job description

• Manage and update customer information using the in-house system Abaca to ensure data accuracy and accessibility.
• Process sales orders, quotations and be the point of contact for customers
• Provide exceptional customer service by responding promptly to client inquiries via email, telephone or when they visit us on site.
• Customer order updates and development including customer feedback
• Working with the external sales team and providing support
• Raising purchase orders and liaison with suppliers
• Ensure timely completion of all administrative duties while adhering to organisational policies.
• Other duties that may arise within the customer service team including sickness and holiday cover.

Qualification & Experience

• You should be computer literate and have experience of order input (Abaca experience highly desirable)
• Experience dealing with customers and providing quotations
• Ideally from a similar corrugated or packaging industry
• Dealing with customer complaints and problem solving
• Able to work on your own initiative as well as part of a team
• Self motivated, confident and focused
• Professional, courteous and a team player
• Strong organisational skills with the ability to prioritise tasks efficiently.
• Excellent communication skills in English, both written and verbal.
• Proven experience in sales administration or a similar administrative role.
• Good IT literacy including computer literacy and familiarity with various business applications.
• Exceptional time management skills to handle multiple tasks simultaneously.
• Customer service orientation with a professional attitude towards clients and colleagues. This role is ideal for motivated individuals seeking to utilise their administrative expertise within a supportive team environment while advancing their skills in sales support functions.

Key Words; internal sales, sales admin, customer service, sales executive, internal key account manager