Internal Sales Executive

The Best Connection; West Bromwich; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Company bonus

25 days leave

Pension scheme

Life assurance

Free flu vaccines

Employee Assistance

Cycle to Work

Onsite parking

Job summary

The Best Connection in West Bromwich is seeking an Internal Sales Executive to join a busy, customer-focused team. You will manage orders, use CRM/ERP (Salesforce and Infor), build strong customer relationships and support the external sales team.

With a competitive salary (£28,000-£30,000), Monday to Friday 08:30-16:30 and a comprehensive benefits package, this role offers an excellent path for those looking to progress in sales operations.

Qualifications

• GCSEs (or equivalent qualifications) required.
• Strong IT skills including intermediate-level Word and Excel.
• Experience using CRM systems such as Salesforce or Infor preferred.

Responsibilities

• Processing customer orders and monitoring progress through to dispatch.
• Using CRM and ERP systems (Salesforce and Infor) to manage orders, inventory checks, customer interactions, credits, and debits.
• Building and maintaining strong relationships with customers, external sales teams, and transport providers.
• Responding to customer enquiries regarding stock availability, pricing, discounts, and providing first-line technical support where appropriate.
• Proactively contacting customers to generate sales opportunities, including re-engaging inactive accounts and promoting current offers.
• Preparing and issuing customer quotations.
• Supporting the external sales team with account information, quotations, and customer updates.
• Organising transport arrangements for non-standard deliveries.
• Monitoring deliveries and resolving any issues efficiently, escalating where necessary.
• Liaising with internal departments regarding manufacturing, assembly, and product-related queries.
• Providing administrative support to the wider UK team.
• Undertaking additional duties as required to support business operations.

Skills

Excellent telephone manner

Strong IT skills

Team working

Education

GCSEs or equivalent

Tools

Salesforce

Infor

MS Word

MS Excel

Job description

The Best Connection are delighted to be recruiting for an Internal Sales Executive on behalf of our prestigious and well-established client based in West Bromwich.

Location: West Bromwich

Salary: £28,000-£30,000 per annum

Hours: Monday-Friday 08:30-16:30

This is an excellent opportunity for a customer-focused and commercially minded individual to join a supportive and successful team. If you have strong communication skills, enjoy building customer relationships, and thrive in a fast-paced sales environment, we'd love to hear from you.

Key Responsibilities

As an Internal Sales Executive, you will play a vital role in supporting customers and driving sales growth by:

• Processing customer orders and monitoring their progress through to dispatch.
• Using CRM and ERP systems (currently Salesforce and Infor) to manage orders, inventory checks, customer interactions, credits, and debits.
• Building and maintaining strong relationships with customers, external sales teams, and transport providers.
• Responding to customer enquiries regarding stock availability, pricing, discounts, and providing first-line technical support where appropriate.
• Proactively contacting customers to generate sales opportunities, including re-engaging inactive accounts and promoting current offers.
• Preparing and issuing customer quotations.
• Supporting the external sales team with account information, quotations, and customer updates.
• Organising transport arrangements for non-standard deliveries.
• Monitoring deliveries and resolving any issues efficiently, escalating where necessary.
• Liaising with internal departments regarding manufacturing, assembly, and product-related queries.
• Providing administrative support to the wider UK team.
• Undertaking additional duties as required to support business operations.

Candidate requirements:

• GCSEs (or equivalent qualifications).
• Strong IT skills, including intermediate-level Microsoft Word and Excel.
• Previous experience using CRM systems such as Salesforce or Infor (desirable).
• Excellent telephone manner and communication skills.
• The ability to build rapport and develop strong customer relationships.
• Previous office administration experience.
• Strong organisational skills with the ability to prioritise workloads effectively.
• The ability to work independently and as part of a team.
• A proactive attitude with a willingness to go the extra mile.
• Flexibility, attention to detail, and a positive approach to continuous improvement.
• A willingness to contribute ideas and support business growth.

Benefits

In return, our client offers an excellent benefits package including:

• Competitive salary and company-wide bonus scheme
• 25 days annual leave plus bank holidays
• Christmas festive shutdown
• Service and recognition awards
• Ongoing training and development opportunities
• Company pension scheme
• Life assurance (4x annual salary)
• Discounted gym membership
• Enhanced family-friendly policies
• Free annual flu vaccination vouchers
• Employee Assistance Programme with 24/7 Virtual GP access
• Cash health plan
• Free home cyber security training
• Cycle to Work scheme
• Free onsite parking

The Best Connection is acting as an Employment Agency in relation to this vacancy.