Internal Sales - Packaging / Corrugated / Print

Kairos Recruitment; West Bromwich; On-site; GBP 18,000 - 23,000; Full time

Job summary

Kairos Recruitment, a leading packaging manufacturer, seeks a highly organised Sales Administrator to join the customer services team in West Bromwich. You will manage customer data in Abaca, process orders and quotations, and act as the primary contact for clients on site.

The role emphasizes proactive service, data accuracy, and collaboration with the external sales team. Strong English communication and team-oriented mindset are essential.

Qualifications

• Experience with order input and data management is required.
• Experience dealing with customers and providing quotations.
• Ideally from corrugated/packaging industry.
• Strong communication in English (written and verbal).
• Able to work on your own initiative as well as in a team.

Responsibilities

• Manage and update customer information in the in-house Abaca system.
• Process sales orders and quotations; be the point of contact for customers.
• Provide excellent customer service via email, telephone, or on-site.
• Update customers on orders and relay feedback.
• Support external sales team and provide back-office assistance.
• Raise purchase orders and liaise with suppliers.
• Complete administrative duties on time per policies.
• Cover sickness and holiday as needed.

Skills

Order input

Customer service

Abaca experience

English comms

Time management

Organisational skills

Team player

Data accuracy

IT literacy

Problem solving

Tools

Abaca

Job description

Location

West Bromwich

Salary

Dependent on experience

Hours

8.30 - 5pm (Monday to Friday)

Company

This is to work for a leading packaging manufacturer who innovative, high-quality, cost-effective corrugated cardboard packaging.

Overview

Our client is seeking a highly organised and proactive Sales Administrator to join their customer services team. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring smooth operational workflows.

Job description

• Manage and update customer information using the in-house system Abaca to ensure data accuracy and accessibility.
• Process sales orders, quotations and be the point of contact for customers
• Provide exceptional customer service by responding promptly to client inquiries via email, telephone or when they visit us on site.
• Customer order updates and development including customer feedback
• Working with the external sales team and providing support
• Raising purchase orders and liaison with suppliers
• Ensure timely completion of all administrative duties while adhering to organisational policies.
• Other duties that may arise within the customer service team including sickness and holiday cover.

Qualification & Experience

• You should be computer literate and have experience of order input (Abaca experience highly desirable)
• Experience dealing with customers and providing quotations
• Ideally from a similar corrugated or packaging industry
• Dealing with customer complaints and problem solving
• Able to work on your own initiative as well as part of a team
• Self motivated, confident and focused
• Professional, courteous and a team player
• Strong organisational skills with the ability to prioritise tasks efficiently.
• Excellent communication skills in English, both written and verbal.
• Proven experience in sales administration or a similar administrative role.
• Good IT literacy including computer literacy and familiarity with various business applications.
• Exceptional time management skills to handle multiple tasks simultaneously.
• Customer service orientation with a professional attitude towards clients and colleagues. This role is ideal for motivated individuals seeking to utilise their administrative expertise within a supportive team environment while advancing their skills in sales support functions.

Key Words

internal sales, sales admin, customer service, sales executive, internal key account manager