Internal Sales & Customer Service Specialist

Kairos Recruitment; West Bromwich; On-site; GBP 18,000 - 23,000; Full time

Job summary

Kairos Recruitment, a leading packaging manufacturer, seeks a highly organised Sales Administrator to join the customer services team in West Bromwich. You will manage customer data in Abaca, process orders and quotations, and act as the primary contact for clients on site.

The role emphasizes proactive service, data accuracy, and collaboration with the external sales team. Strong English communication and team-oriented mindset are essential.

Qualifications

• Experience with order input and data management is required.
• Experience dealing with customers and providing quotations.
• Ideally from corrugated/packaging industry.
• Strong communication in English (written and verbal).
• Able to work on your own initiative as well as in a team.

Responsibilities

• Manage and update customer information in the in-house Abaca system.
• Process sales orders and quotations; be the point of contact for customers.
• Provide excellent customer service via email, telephone, or on-site.
• Update customers on orders and relay feedback.
• Support external sales team and provide back-office assistance.
• Raise purchase orders and liaise with suppliers.
• Complete administrative duties on time per policies.
• Cover sickness and holiday as needed.

Skills

Order input

Customer service

Abaca experience

English comms

Time management

Organisational skills

Team player

Data accuracy

IT literacy

Problem solving

Tools

Abaca

Job description

Kairos Recruitment, a leading packaging manufacturer, seeks a highly organised Sales Administrator to join the customer services team in West Bromwich. You will manage customer data in Abaca, process orders and quotations, and act as the primary contact for clients on site.

The role emphasizes proactive service, data accuracy, and collaboration with the external sales team. Strong English communication and team-oriented mindset are essential.