Internal Sales Coordinator — Growth, Bonuses & Benefits

Macfarlane Group; Gloucester; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Health & dental plan

Training & development

Eye tests & glasses

Mobile discount

Job summary

Macfarlane Group in Gloucester is hiring an Internal Sales Coordinator to support our sales team. You will be the first point of contact for customer accounts, manage enquiries, process orders and help revive lapsed accounts.

The role offers a basic salary of £27,000-£30,000 with bonuses/OTE, flexible benefits and up to 27 days holiday plus bank holidays. You will use MS Dynamics and MS Office to track leads, coordinate with purchasing and logistics, and ensure timely order fulfilment.

Qualifications

• Minimum of 12 months' experience in a sales coordination, administration, or support role.
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with the capacity to multitask in a fast-paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Familiarity with the packaging or distribution sector is a plus.

Responsibilities

• Support sales growth by managing order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Handling customer enquiries and processing orders with precision to maintain service excellence.

Skills

Sales coordination

Customer service

Communication

Organisation

Tools

MS Dynamics

Microsoft Office

Job description

Macfarlane Group in Gloucester is hiring an Internal Sales Coordinator to support our sales team. You will be the first point of contact for customer accounts, manage enquiries, process orders and help revive lapsed accounts.

The role offers a basic salary of £27,000-£30,000 with bonuses/OTE, flexible benefits and up to 27 days holiday plus bank holidays. You will use MS Dynamics and MS Office to track leads, coordinate with purchasing and logistics, and ensure timely order fulfilment.