Sales Coordinator

Macfarlane Packaging; Heywood; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

25 days holiday (rising to 27)

Bank holidays

Pension scheme

Employee assistance programme

Training and development opportunities

Employee discount scheme

Annual volunteering day

Eye care / glasses

EE mobile discount scheme

Job summary

Macfarlane Packaging is recruiting an Internal Sales Coordinator for Heywood Distribution Park. You will be the first point of contact for customer accounts, manage enquiries, process orders and support the Sales Executives to grow our packaging distribution business.

Working 37.5 hours a week, you’ll use MS Dynamics and Microsoft Office to track leads, maintain records and drive order fulfilment while delivering excellent service. Packages include generous holiday and pension benefits.

Qualifications

• Minimum of 12 months’ experience in a sales coordination, administration, or support role.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast-paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Familiarity with the packaging or distribution sector is always a plus (although not essential).

Responsibilities

• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Processing customer’s sales orders efficiently.
• Handling customer enquiries and processing orders with precision to maintain service excellence.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling.

Skills

Communication skills

Organisational skills

Microsoft Office

CRM systems (MS Dynamics)

Phone-based customer service

Attention to detail

Tools

Microsoft Dynamics CRM

Microsoft Office

Job description

Internal Sales Coordinator – Heywood Distribution ParkCommutable from: Heywood, Oldham, Bury, Sales, Rochdale, Salford, Prestwich, Ramsbottom Join a market leader and support our dynamic sales team Salary: Up to £32,000 basic (depending on experience) + bonuses/OTE Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme Hours: 37.5 per week, Monday-Friday Sector: Packaging Distribution

Unpack a rewarding sales career with Macfarlane Packaging

At Macfarlane Packaging, we’re in the business of protecting what matters – our people, our customers, and the planet. We’re equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming. With over 75 years of industry expertise, we combine stability with innovation in a fast‑paced, results‑driven environment. If you’re eager to support a top‑performing team and develop your skills in sales administration, read on…

Your Role: Internal Sales Coordinator

As an Internal Sales Coordinator, you’ll play a pivotal role in underpinning our sales success. You’ll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service. Working closely with our Sales Executives, you’ll manage enquiries, process orders, and proactively revive lapsed accounts. Your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency.

What You’ll Be Doing

• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Processing customer’s sales orders efficiently.
• Handling customer enquiries and processing orders with precision to maintain service excellence.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up‑selling and cross‑selling.

What We’re Looking For

• Minimum of 12 months’ experience in a sales coordination, administration, or support role.
• Excellent communication and relationship‑building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast‑paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Proven track record in handling customer enquiries and outbound calls in a phone‑based environment.
• Familiarity with the packaging or distribution sector is always a plus (although not essential).

What You Will Get

• 25 days annual leave (rising to 27 with service) plus all public/bank holidays
• Additional holiday purchase scheme
• Contributory pension scheme
• Employee assistance programme to support wellbeing
• Extensive training and development opportunities
• Employee discount scheme (retail and leisure)
• Annual paid volunteering day
• Simply Health/Dental plan options
• Enhanced HR policies and long service awards
• Charitable giving options
• Financial support with eye tests and glasses (DSE users)
• EE mobile discount scheme

Shape Your Future with Us

At Macfarlane Group, your potential is limitless. We empower our people with structured career pathways and continuous training, so whether you’re expanding your skills in sales support or aspiring to new challenges, your future is bright with us.

Ready to Take Your Sales Career to the Next Level

We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.

No recruitment agencies, please.