Sales Coordinator

MacFarlane Group; Heywood; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave rising to 27

Contributory pension

Employee assistance programme

Training and development

Health plan options

Job summary

Macfarlane Packaging in Heywood Distribution Park is seeking an Internal Sales Coordinator to support our sales team. You will be the first point of contact for customer accounts, manage enquiries, process orders, and work with Sales Executives to revive lapsed accounts.

Strong communication and accuracy are essential in this fast-paced role. You will use MS Dynamics CRM, handle inquiries, coordinate with purchasing and logistics, and contribute to a high standard of service while supporting

Qualifications

• 12 months' experience in a sales coordination, administration or support role.
• Excellent communication and relationship-building skills.
• Strong organisational abilities with keen eye for detail and multitasking in a fast-paced setting.
• Proficiency in Microsoft Office and experience with CRM systems.
• Familiarity with the packaging or distribution sector is a plus.

Responsibilities

• Support sales growth by managing and streamlining order progression and customer communications.
• Use CRM (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Process customer's sales orders efficiently.
• Handle customer enquiries and process orders to maintain service excellence.
• Collaborate with Sales Executives, purchasing and logistics teams to ensure timely order fulfilment.
• Proactively contact lapsed or underutilised accounts to unlock upselling and cross-selling opportunities.

Skills

CRM proficiency

Customer service

Order processing

MS Office

MS Dynamics

Tools

MS Dynamics

CRM software

Job description

Internal Sales Coordinator - Heywood Distribution Park

Commutable from: Heywood, Oldham, Bury, Sales, Rochdale, Salford, Prestwich, Ramsbottom

Join a market leader and support our dynamic sales team

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Salary: Up to £32,000 basic (depending on experience) + bonuses/OTE

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Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme

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Sector: Packaging Distribution

Unpack a rewarding sales career with Macfarlane Packaging

At Macfarlane Packaging, we're in the business of protecting what matters - our people, our customers, and the planet. We're equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment. If you're eager to support a top-performing team and develop your skills in sales administration, read on…

Your Role: Internal Sales Coordinator

As an Internal Sales Coordinator, you'll play a pivotal role in underpinning our sales success. You'll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service. Working closely with our Sales Executives, you'll manage enquiries, process orders, and proactively revive lapsed accounts. Your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency.

What You'll Be Doing

• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Processing customer's sales orders efficiently
• Handling customer enquiries and processing orders with precision to maintain service excellence.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling.

What We're Looking For

• Minimum of 12 months' experience in a sales coordination, administration, or support role.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast-paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Familiarity with the packaging or distribution sector is always a plus (although not essential).

What You Will Get

We provide a competitive basic salary alongside a rewarding incentive scheme designed to recognise and incentivise success. Our flexible benefits package includes:

• 25 days annual leave (rising to 27 with service) plus all public/bank holidays
• Contributory pension scheme
• Employee assistance programme to support wellbeing
• Extensive training and development opportunities
• Simply Health/Dental plan options
• Enhanced HR policies and long service awards
• Charitable giving options
• Financial support with eye tests and glasses (DSE users)

Shape Your Future with Us

At Macfarlane Group, your potential is limitless. We empower our people with structured career pathways and continuous training, so whether you're expanding your skills in sales support or aspiring to new challenges, your future is bright with us.

Ready to Take Your Sales Career to the Next Level?

We welcome and encourage applications from people of all backgrounds regardless of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.