Internal Sales Assistant

Brook Street; Ystradgynlais; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Profit Share Bonus

Employee discount platform

Employee Assistance Programme and 1st‑

Job summary

Brook Street is seeking an Internal Sales Assistant to support a busy trade branch in the Ystradgynlais area. You will work closely with the Branch Manager to drive sales, maintain stock availability and deliver expert product advice and support to customers.

The role requires experience in internal sales or trade counter environments, strong communication skills, and a proactive, organised approach. Opportunities for development and career progression are highlighted in this position.

Qualifications

• Experience in an internal sales, customer service or trade counter role within a builders' merchant or similar trade environment.
• Strong communication and relationship-building skills.
• Commercially aware with a proactive approach to sales.
• Organised, reliable and able to prioritise a busy workload.
• A team player who can also work independently.

Responsibilities

• Support the Branch Manager in achieving sales, margin and profitability targets.
• Build strong relationships with new and existing customers, identifying opportunities to grow business.
• Provide product advice, quotations and outstanding customer service.
• Ensure stock levels are maintained, with core products readily available to meet demand.
• Coordinate stock takes and ensure goods-in procedures are followed accurately.
• Maintain an organised, safe and efficient branch environment.
• Resolve customer and supplier queries promptly and professionally.
• Monitor local market trends and competitor activity to maximise sales opportunities.
• Assist with cash collection, debt control and overall branch performance.

Skills

Internal sales

Customer service

Trade counter

Relationship building

Commercial awareness

Organisational skills

Job description

Permanent opportunity based in the Ystradgynlais, Swansea Area

About the Role

We're looking for a motivated and customer-focused Internal Sales Assistant to support the day-to-day success of a busy trade branch. This is a fantastic opportunity for someone with sales or merchandising experience who enjoys building customer relationships, driving sales, and delivering exceptional service.

Working closely with the Branch Manager, you'll play a key role in growing sales, maintaining stock availability, and ensuring customers receive expert advice and support.

Key Responsibilities

• Support the Branch Manager in achieving sales, margin and profitability targets.
• Build strong relationships with new and existing customers, identifying opportunities to grow business.
• Provide product advice, quotations and outstanding customer service.
• Ensure stock levels are maintained, with core products readily available to meet demand.
• Coordinate stock takes and ensure goods-in procedures are followed accurately.
• Maintain an organised, safe and efficient branch environment.
• Resolve customer and supplier queries promptly and professionally.
• Monitor local market trends and competitor activity to maximise sales opportunities.
• Assist with cash collection, debt control and overall branch performance.

About You

• Experience in an internal sales, customer service or trade counter role, ideally within a builders' merchant, plumbing, heating, electrical or similar trade environment.
• Strong communication and relationship-building skills.
• Commercially aware, with a proactive approach to sales.
• Organised, reliable and able to prioritise a busy workload.
• A team player who can also work independently and take ownership of tasks.

What's on Offer?

• Profit Share Bonus Scheme
• Employee discount platform with savings on retail brands and holidays
• Employee Assistance Programme and Digital GP access
• Ongoing training and development
• Genuine career progression opportunities

Hours

Average of 40.75 hours per week, Monday to Friday between 7:30am and 4:30pm, plus every other Saturday 8:00am to 12:00pm.

If you're looking for a role where you can make a real impact, build lasting customer relationships and develop your career within a successful trade environment, we'd love to hear from you.