Internal Sales Assistant

LBS Builders Merchants; Gurnos; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Profit Share

Discount Portal

Employee Helpline

Digital GP

Staff Discount

Death in Service

Training & Progression

Job summary

LBS Builders Merchants in Wales is seeking an Internal Sales Assistant to support the Branch Manager in delivering a loyal, profitable, customer-focused operation at Ystradgynlais. You will be hands-on with sales, stock control, customer service and growing our customer base.

You’ll quote customers, advise on products, maintain stock levels, handle stock takes, and build strong relationships with customers and suppliers while staying aware of market trends.

Qualifications

• Experience in sales or customer service, ideally in a builder’s merchants or trade environment.
• Strong communication skills and ability to build rapport with customers.
• Organised, reliable and focused on delivering results.
• Team player who can also work independently and take initiative.

Responsibilities

• Support Branch Manager to achieve branch sales targets and maximise margins.
• Provide customers with quotations, product advice, and high levels of service.
• Identify opportunities with new and existing customers to grow the business.
• Manage and maintain stock levels and display core products effectively.
• Coordinate stock takes and ensure goods-in procedures are followed.
• Build relationships with customers and suppliers and resolve issues swiftly.
• Monitor local market trends and competitor activity.
• Support cash collection and debt control to help financial performance.

Skills

Sales experience

Customer service

Communication

Organisation

Team player

Commercial awareness

Job description

Location: Ystradgynlais

As an Internal Sales Assistant, you'll play a key role in supporting the Branch Manager to ensure the efficient, profitable, and customer-focused running of the branch. This is a hands-on role where you'll be involved in sales, stock control, customer service, and helping grow our customer base.

What you’ll do:

• Support the Branch Manager in achieving branch sales targets and maximising margins.
• Provide customers with quotations, product advice, and a high level of service.
• Identify opportunities with new and existing customers to grow business.
• Manage and maintain stock levels, ensuring core products are available and displayed effectively.
• Coordinate stock takes and ensures goods-in procedures are followed correctly.
• Build strong relationships with customers and suppliers, resolving any issues swiftly.
• Stay commercially aware of local market trends and competitor activity.
• Support cash collection, debt control, and contribute to financial performance goals.

What We’re Looking For:

• Previous experience in a similar sales or customer service role (ideally within a builder’s merchants or trade environment).
• Strong communication skills and the ability to build rapport with customers.
• Organised, reliable, and committed to delivering results.
• A team player who can also work independently.
• Commercial awareness and a proactive attitude toward identifying sales opportunities.

What we offer:

Some of the benefits of working for us include Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.

Hours of work: An average of 40.75 hours per week, Monday to Friday between 7.30am - 4.30pm, plus every other Saturday morning from 8.00am until 12.00pm.

Salary: Depending on experience