Administrator/Counter Sales Assistant

Total Plumbing; Llanelli; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Profit Share Bonus Scheme

Online discount portal including money

Employee Care Helpline

digital GP

staff discount scheme

Death in Service benefit

formal training and career progression

Job summary

Total Plumbing in Llanelli, Wales, is seeking an organised Administrator/Counter Sales Assistant to join our busy branch. This dual-role covers admin support and customer-facing trade counter duties in a mixed office and retail environment.

You will handle banking and till reconciliation, process goods received notes and purchase orders, manage stock movements, assist with stock takes, and provide product advice to trade and domestic customers.

Qualifications

• Strong attention to detail and good organisational skills.
• Excellent communication and customer service skills.
• Ability to multitask across admin and sales functions.
• Previous experience in retail, admin, or trade counter environments is preferred.

Responsibilities

• Daily banking and till reconciliation in line with company procedures.
• Processing goods received notes and updating purchase orders.
• Booking in IBTs and special orders.
• Monitoring stock movements and resolving stock discrepancies.
• Maintaining shelf-edge labels and stationery supplies.
• Filing advice notes and providing proof of delivery when required.
• Assisting with stock takes and correcting stock location issues.
• Serving trade and domestic customers efficiently and professionally.
• Responding to telephone and counter enquiries.
• Providing product advice and ensuring a smooth customer experience.

Skills

Attention to detail

Customer service

Multi-tasking

Retail/trade counter experience

Job description

Location: Llanelli

We're looking for an organised, customer-focused Administrator/Counter Sales Assistant to join our team at Branch. This is a dual-role position that combines administrative support with customer-facing sales duties at our busy trade counter.

This is an ideal opportunity for someone who enjoys variety in their day-to-day responsibilities and is confident working in both office and retail environments.

Administration

What you'll be doing:

• Daily banking and till reconciliation in line with company procedures.
• Processing goods received notes and updating purchase orders.
• Booking in IBTs and special orders.
• Monitoring stock movements and resolving stock discrepancies.
• Maintaining shelf-edge labels and stationery supplies.
• Filing advice notes and providing proof of delivery when required.
• Assisting with stock takes and correcting stock location issues.

Customer Sales

• Serving trade and domestic customers efficiently and professionally.
• Responding to telephone and counter enquiries.
• Providing product advice and ensuring a smooth customer experience.

What We're Looking For

• Strong attention to detail and good organisational skills.
• Excellent communication and customer service skills.
• Ability to multitask across admin and sales functions.
• Previous experience in retail, admin, or trade counter environments is preferred.

What We Offer

Some of the benefits of working for us include Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.

Hours of work: An average of 40.75 hours per week, Monday to Friday between 7.30am - 4.30pm, plus every other Saturday morning from 8.00am until 12.00pm.

Salary: NMW

£26,932.49 per year

Permanent - Full-time

Closing date: 09/10/2026

Interested?

If you're looking for a varied and rewarding role where no two days are the same, we'd love to hear from you.

Administrator/Counter Sales Assistant

Llanelli, Carmarthenshire, United Kingdom

SA15 2DS

£26,932.49 per year