Branch Sales Assistant

Brook Street; Ystradgynlais; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Profit Share Bonus Scheme

Employee discount platform with brand/

Job summary

Brook Street in the Swansea area is seeking a motivated Internal Sales Assistant to support a busy trade branch. You will drive sales, provide expert product advice, and help maintain stock availability while delivering excellent customer service.

You will work closely with the Branch Manager to grow sales, handle quotations, and ensure smooth branch operations. A proactive, customer-focused mindset and strong communication are essential.

Qualifications

• Experience in an internal sales, customer service or trade counter role, ideally within a builders' merchant, plumbing, heating, electrical or similar trade environment.
• Strong communication and relationship-building skills.
• Commercially aware, with a proactive approach to sales.
• Organised, reliable and able to prioritise a busy workload.

Responsibilities

• Support the Branch Manager in achieving sales, margin and profitability targets.
• Build strong relationships with new and existing customers, identifying opportunities to grow business.
• Provide product advice, quotations and outstanding customer service.
• Ensure stock levels are maintained, with core products readily available to meet demand.
• Coordinate stock takes and ensure goods-in procedures are followed accurately.
• Maintain an organised, safe and efficient branch environment.
• Resolve customer and supplier queries promptly and professionally.
• Monitor local market trends and competitor activity to maximise sales opportunities.
• Assist with cash collection, debt control and overall branch performance.

Skills

Customer service

Sales

Communication

Relationship building

Organised

Team player

Independent work

Job description

Branch Sales Assistant

Permanent opportunity based in the Ystradgynlais, Swansea Area

About the Role

We're looking for a motivated and customer-focused Internal Sales Assistant to support the day-to-day success of a busy trade branch. This is a fantastic opportunity for someone with sales or merchandising experience who enjoys building customer relationships, driving sales, and delivering exceptional service.

Working closely with the Branch Manager, you'll play a key role in growing sales, maintaining stock availability, and ensuring customers receive expert advice and support.

Key Responsibilities

• Support the Branch Manager in achieving sales, margin and profitability targets.
• Build strong relationships with new and existing customers, identifying opportunities to grow business.
• Provide product advice, quotations and outstanding customer service.
• Ensure stock levels are maintained, with core products readily available to meet demand.
• Coordinate stock takes and ensure goods-in procedures are followed accurately.
• Maintain an organised, safe and efficient branch environment.
• Resolve customer and supplier queries promptly and professionally.
• Monitor local market trends and competitor activity to maximise sales opportunities.
• Assist with cash collection, debt control and overall branch performance.

About You

• Experience in an internal sales, customer service or trade counter role, ideally within a builders' merchant, plumbing, heating, electrical or similar trade environment.
• Strong communication and relationship-building skills.
• Commercially aware, with a proactive approach to sales.
• Organised, reliable and able to prioritise a busy workload.
• A team player who can also work independently and take ownership of tasks.
• Passionate about delivering excellent customer service.

What's on Offer?

• Profit Share Bonus Scheme
• Employee discount platform with savings on retail brands and holidays
• Employee Assistance Programme and Digital GP access
• Staff discount scheme
• Death in Service benefit
• Ongoing training and development
• Genuine career progression opportunities

Hours

Average of 40.75 hours per week, Monday to Friday between 7:30am and 4:30pm, plus every other Saturday 8:00am to 12:00pm.

If you're looking for a role where you can make a real impact, build lasting customer relationships and develop your career within a successful trade environment, we'd love to hear from you.