Internal Sales Assistant

Hayley Dexis; Hereford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

23 days annual leave

Life assurance cover (x2 salary)

Healthcare schemes

Company pension scheme

Wellness programmes

Uniform and PPE provided

Hayley Academy training

Job summary

Hayley Dexis is seeking an Internal Sales Assistant for our Hereford branch. You will handle incoming enquiries, respond to customer queries and process orders. Expect phone work and using MS Office (Excel, Word, Outlook, Teams), with proactive follow-ups, accurate quotations and upsell opportunities.

We value confidence, proactivity and teamwork. Training is provided; applicants from related office roles are welcome.

Qualifications

• Prior internal sales experience or experience within a customer service/administrative environment.
• Knowledge of MRO/Engineering products is desirable, however full training will be provided
• Excellent negotiation and communication skills
• Self-motivated, with strong organisational and time-management skills
• Ability to work independently and as part of a team
• Work well under pressure in a fast-paced environment
• Strong interest in learning our product range / engineering

Responsibilities

• Respond to incoming enquiries and customer queries, and process orders.
• Be on the phone and use Microsoft Office applications (Excel, Word, Outlook, Teams).
• Proactively follow up on outstanding enquiries, prepare accurate quotations, and look for upsell opportunities.

Skills

Internal sales experience

Customer service

Negotiation

Communication skills

Time management

Teamwork

Work under pressure

MS Office proficiency

Tools

MS Office

Job description

Job Type: Permanent

Location: Hereford

Hours: 40 hours per week, Monday to Friday

Competitive Salary & Benefits

At Hayley Dexis we ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do. As we enter an exciting period of growth our 1,400 people doing things the Hayley Way play a vital role in our ongoing success.

We re proud to be an equal opportunities employer, our people truly make the difference bringing energy, expertise, and passion that help us deliver outstanding service to our customers every single day.

We re excited to offer a brilliant opportunity for an Internal Sales Assistant to join our well-established and experienced team based at our branch in Hereford.

About the Internal Sales Assistant role:

You ll be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone and using the full suite of Microsoft office applications such as Excel, Word and Outlook and Teams. You ll proactively follow up on outstanding customer enquiries, prepare accurate quotations, and look for opportunities to upsell and add value.

We re looking for someone confident and proactive and who isn t afraid to get stuck into a range of tasks. You ll be highly customer service driven and come from an office / administrative or prior internal sales position. Our preference is for someone from a similar sector however are open to candidates from a wide range of backgrounds also.

What we re looking for in our Internal Sales Assistant:

• Prior internal sales experience or experience within a customer service / administrative environment.
• Knowledge of MRO/Engineering products is desirable, however full training will be provided
• Excellent negotiation and communication skills
• Self-motivated, with strong organisational and time-management skills
• Ability to work independently and as part of a team
• Work well under pressure in a fast-paced environment
• Strong interest in learning our product range / engineering

What you ll get in return:

• From 23 days annual leave (plus public/bank holidays)
• Life assurance cover (x2 salary)
• Invitation to healthcare schemes
• Company pension scheme
• Wellness programmes
• Uniform and PPE provided
• Training and development provided through our own Hayley Academy

What to expect from our recruitment process:

1. Initial screening
2. Microsoft Teams interview with our Talent Acquisition Advisor
3. Face to face interview either in-person or Microsoft Teams
4. Decision outcome

We ll close this role on Sunday 13th September, but may do so earlier if we receive strong interest so don t miss out.

Need any reasonable adjustments? Just give our talent acquisition team a shout.