Internal Sales & Account Manager — Hybrid + Intl Focus

Workforce Staffing; Northampton; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Hybrid work: 1 day home after prob

Early finish on Fridays after prob

Bonus scheme up to 18% of salary

26 days holiday + bank holidays

Pension contribution 10%

Comprehensive training and support

Job summary

Workforce Staffing is seeking an Internal Sales & Account Management Executive for a Northampton role. You will support customers, process orders and collaborate with internal and external teams to ensure timely delivery and high service levels.

This role involves complex order management, stock forecasting and handling international accounts across multiple markets. Hybrid working is available after probation, with a focus on accuracy and customer satisfaction.

Qualifications

• Experience in internal sales or sales administration.
• Experience with SAP is highly advantageous due to system complexity.
• Strong organisational skills and attention to detail.
• Confident telephone manner and professional communication.
• Ability to prioritise competing demands and work independently or in a small team.
• Experience dealing with international customers is beneficial.
• Full training provided; fast-paced team requires quick learning.

Responsibilities

• Manage internal sales activities and maintain relationships with existing customer accounts.
• Process customer orders and enquiries using SAP and AI-supported platforms.
• Monitor orders, resolve queries and manage back orders to ensure timely delivery.
• Liaise with external suppliers to purchase materials when required.
• Manage product information and master data accuracy.
• Oversee stock and inventory forecasting.
• Support external sales representatives to meet customer requirements.
• Communicate with customers via phone, email and Teams.
• Prepare customs documentation and warehouse paperwork.
• Identify and resolve order, stock and delivery issues through to resolution.
• Support customers across international markets with timely communication.

Skills

Internal sales

Sales order processing

Account management

Customer service

Stock forecasting

Tools

SAP

Microsoft Excel

Microsoft Teams

Job description

Workforce Staffing is seeking an Internal Sales & Account Management Executive for a Northampton role. You will support customers, process orders and collaborate with internal and external teams to ensure timely delivery and high service levels.

This role involves complex order management, stock forecasting and handling international accounts across multiple markets. Hybrid working is available after probation, with a focus on accuracy and customer satisfaction.