Internal Account Manager

Redwood Search; Worcester; On-site; GBP 28,000 - 30,000; Full time

Job summary

Redwood Search in Worcester is seeking an organised Internal Account Manager to support customers and the sales team. You will manage enquiries, resolve issues, process orders and look for opportunities to add value in a busy, customer-focused environment.

This role suits a proactive individual who can multitask, communicate clearly and maintain accuracy while building strong relationships with accounts.

Qualifications

• Strong organisation and the ability to multitask.
• Excellent attention to detail and accuracy.
• Clear, professional customer service and communication.
• Ability to prioritise under pressure.

Responsibilities

• Respond to customer enquiries promptly, including pricing, stock, and product information.
• Prepare information for Account Managers ahead of meetings.
• Handle delivery issues and keep customers updated.
• Enter, check and process orders accurately.
• Monitor ordering patterns and identify upsell opportunities.
• Manage workload and carry forward outstanding tasks.
• Communicate clearly with customers, colleagues and the sales team.
• Take initiative to solve problems for a seamless experience.

Skills

Organisation

Multitasking

Attention to detail

Communication

Prioritisation

Initiative

Independence

Commercial awareness

Job description

Internal Account Manager

Worcester

£28-30k plus bonus OTE £34-36k

Our Worcester based client is looking for an organised, proactive and customer‑focused Internal Account Manager to join their team. This role is ideal for someone who enjoys managing a varied workload, building strong customer relationships, and supporting a busy sales function.

About the Role

As an Internal Account Manager, you will play a key role in supporting customers and the wider sales team. Your day will be varied and will involve managing incoming enquiries, resolving issues, processing orders accurately, and spotting opportunities to add value.

What's Involved in the Role

• Responding promptly to customer enquiries, including urgent requests for pricing, stock availability and product information.
• Preparing accurate and relevant information for Account Managers ahead of customer meetings.
• Handling delivery issues professionally, investigating missing items and keeping customers updated until resolution.
• Entering, checking and processing customer orders with a high level of accuracy.
• Monitoring customer ordering patterns and identifying opportunities to recommend additional products or services.
• Managing your workload effectively, including carrying forward and completing outstanding tasks from previous days.
• Prioritising tasks based on urgency, customer impact and commercial importance.
• Communicating clearly with customers, colleagues and the sales team to ensure smooth service delivery.
• Taking initiative to solve problems and ensure customers receive a seamless experience.

What We're Looking For

• Strong organisation and the ability to multitask
• Excellent attention to detail and accuracy
• Confident, professional customer service
• Clear and effective communication
• The ability to prioritise under pressure
• Initiative and problem‑solving skills
• The ability to work independently
• Commercial awareness and the ability to recognise opportunities

Why Join Us?

• Supportive, collaborative team
• Opportunities to develop your commercial and customer‑facing skills
• A varied role where no two days are the same
• The chance to make a real impact with customers and the sales team

Work Location: In person