Internal Sales & Account Management Executive

Workforce Staffing; Northampton; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Hybrid work: 1 day home after prob

Early finish on Fridays after prob

Bonus scheme up to 18% of salary

26 days holiday + bank holidays

Pension contribution 10%

Comprehensive training and support

Job summary

Workforce Staffing is seeking an Internal Sales & Account Management Executive for a Northampton role. You will support customers, process orders and collaborate with internal and external teams to ensure timely delivery and high service levels.

This role involves complex order management, stock forecasting and handling international accounts across multiple markets. Hybrid working is available after probation, with a focus on accuracy and customer satisfaction.

Qualifications

• Experience in internal sales or sales administration.
• Experience with SAP is highly advantageous due to system complexity.
• Strong organisational skills and attention to detail.
• Confident telephone manner and professional communication.
• Ability to prioritise competing demands and work independently or in a small team.
• Experience dealing with international customers is beneficial.
• Full training provided; fast-paced team requires quick learning.

Responsibilities

• Manage internal sales activities and maintain relationships with existing customer accounts.
• Process customer orders and enquiries using SAP and AI-supported platforms.
• Monitor orders, resolve queries and manage back orders to ensure timely delivery.
• Liaise with external suppliers to purchase materials when required.
• Manage product information and master data accuracy.
• Oversee stock and inventory forecasting.
• Support external sales representatives to meet customer requirements.
• Communicate with customers via phone, email and Teams.
• Prepare customs documentation and warehouse paperwork.
• Identify and resolve order, stock and delivery issues through to resolution.
• Support customers across international markets with timely communication.

Skills

Internal sales

Sales order processing

Account management

Customer service

Stock forecasting

Tools

SAP

Microsoft Excel

Microsoft Teams

Job description

Internal Sales & Account Management Executive

Location: Northampton, NN6
Salary: £29,000 - £31,000 per annum
Hours: Monday-Friday, 8:30am-5:00pm
Job Type: Permanent, full-time

The Opportunity

We're recruiting on behalf of a well-established global manufacturing business in the metalworking industry. Due to the continued needs of the business, they are looking for an organised, commercially minded and proactive Internal Sales & Account Management Executive to join their busy, close-knit team.

This is an excellent opportunity for someone with experience in internal sales, sales administration or customer account management who enjoys working in a fast-paced environment where no two days are the same.

Supporting customers, external sales representatives and international markets across the UK, Ireland, Israel and Denmark, you'll play a key role in ensuring orders are processed efficiently, stock is managed effectively and customers receive an exceptional level of service.

Please note: This is more than a straightforward sales administration position. The role involves complex order management, technical product information, stock forecasting and problem-solving, so the successful candidate will need to be adaptable, proactive and confident managing competing priorities.

What's in it for you?

• Hybrid working: The option to work from home one day per week following successful completion of probation.
• Early Friday finish: A four-weekly rolling rota, allowing you to finish at 1:30pm on Fridays, with a reduced 30-minute lunch break to ensure contracted hours are completed. Available following probation.
• Bonus scheme: The opportunity to earn up to 18% of your annual salary through a performance-related sales incentive scheme, subject to achieving objectives.
• Annual leave: 26 days of annual holiday, plus bank holidays. The Christmas shutdown is provided without the need to use annual leave.
• Pension: Generous employer pension contribution of 10%.
• Training: Comprehensive training and ongoing support to help you develop your product and system knowledge.

Key Responsibilities

• Manage internal sales activities and maintain strong relationships with existing customer accounts.
• Process customer orders and enquiries using SAP and AI-supported platforms.
• Monitor orders, resolve queries and manage back orders to ensure timely delivery.
• Liaise with external suppliers to purchase additional materials and products when required.
• Manage material creation, product information and master data accuracy.
• Oversee consignment stock, inventory levels and stock forecasting.
• Work closely with external sales representatives to support customer requirements and account needs.
• Communicate with customers via telephone, email and Microsoft Teams, providing efficient and professional service.
• Prepare customs documentation, proforma invoices and other relevant warehouse paperwork.
• Identify and resolve order, stock and delivery issues, taking ownership through to resolution.
• Support customers across multiple international markets, ensuring accurate and timely communication.

What We're Looking For

• Previous experience in internal sales, sales order processing, sales administration or account management.
• Experience using SAP would be highly advantageous due to the complexity of the system.
• Strong organisational skills and excellent attention to detail.
• A confident telephone manner and professional communication skills.
• The ability to think quickly, solve problems and use initiative.
• A proactive approach with the ability to work independently and collaboratively within a small team.
• Strong IT skills, particularly Microsoft Excel.
• The ability to manage a busy workload and prioritise competing demands.
• Experience dealing with international customers would be beneficial.
• Experience supporting Danish-speaking or Danish-based customers would be an advantage, but is not essential.
• Full and comprehensive training will be provided. However, due to the fast-paced nature of the team, the ability to learn quickly and become confident in the role is essential.

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