Internal Customer Account Developer

Northgate Vehicle Hire Careers; West of England; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive annual bonus

Private medical and personal accident

Employer pension contributions of 7%

Training and development

Job summary

Daikin UK Ltd invites applications for a hybrid Customer Account role in Bristol. You will manage allocated accounts, resolve delivery and credit queries, and drive order conversions through proactive follow-up of quotes and orders.

The role emphasizes strong customer service, thoughtful problem solving, and clear communication with internal teams to ensure on‑time delivery and high satisfaction. Training and progression opportunities are provided.

Qualifications

• Experience delivering excellent customer service and handling queries.
• Experience processing sales orders and maintaining order accuracy.

Responsibilities

• Manage allocated accounts to achieve/exceed sales targets.
• Resolve customer queries with timely, proactive responses.
• Maintain customer order books, process orders accurately and meet delivery deadlines.
• Build and maintain customer relationships via calls, emails and events.
• Collaborate with Finance and Supply to manage expectations and credits.

Skills

Customer service

Account management

Sales order processing

Communication

Problem solving

Job description

Bristol (hybrid available after initial 6 months)Competitive Salary + Bonus + BenefitsAre you energetic and self-motivated, with a track record for upholding and delivering Customer Service Excellence?This is an excellent opportunity to join our dedicated Internal Customer Account Team, where collaboration brings success.What’s In It For You?At Daikin UK we value our employees and their contributions. We offer a comprehensive rewards package including:Competitive annual bonus.Comprehensive private medical and personal accident insurance plans.Employer Pension Contributions of 7%.Investment in your training and development to encourage and support your career progression within the companyHow You Will Make an Impact?Manage allocated accounts to achieve/exceed agreed sales targets through the proactive and timely resolution of all customer queries.You Will Be:Building, strengthening and maintaining effective customer relationships (by telephone, emails and at customer events) gathering customer/market insights which could aid additional sales.The first point of contact for customers and take ownership of timely enquiry resolution whether that be relating to deliveries, stock availability, or credits on accounts.Creating and proactively follow up daily sales and quotes to increase conversion to order placement.Taking ownership of Customers Order Book, including accurate processing and maintaining of their orders to meet the customers delivery deadlines; and attention to detail to ensure all orders processed correctly and are within the company discount policy, as well as working with Finance and Supply to manage customers' expectations with any potential issues.About You:Your exceptional customer service and sales order processing expertise will thrive within our dedicated team who elevate the customer experience together every day.You’re a proactive problem solver, with ability to offer customers clear and concise solutions through their order journey.Bringing your interpersonal skills, you’ll leave a lasting positive impression on our customers and internal teams.Your Interview Journey:Interview 1: Introduction and Exploration CallWith: Your Daikin Recruitment Business PartnerPurpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.Interview 2: Structured InterviewWith: Hiring ManagerPurpose: A detailed discussion to explore your work experience and delve into Daikin's operations, focusing on the specifics of the role.About Us:Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.