Technical Helpdesk Service Engineer

Northgate Vehicle Hire Careers; Bristol; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Competitive bonus

7% pension contribution

Private medical insurance

Training and development support

Job summary

A leading technical service provider in Bristol seeks an experienced Technical Helpdesk Service Engineer to join their office-based team. You'll provide exceptional technical support for various products, resolving service inquiries and ensuring high customer satisfaction. The role emphasizes hands-on experience with technical issues and excellent communication skills. The position offers a competitive salary, bonuses, and extensive benefits including training investments and pension contributions.

Qualifications

• Proven experience in resolving technical issues on splits, VRVs, chillers, and heat pumps.
• Ability to assist customers clearly and concisely.
• Proactive mindset and can-do attitude.

Responsibilities

• Provide high-quality aftersales technical support.
• Work in a busy technical office environment.
• Maintain exceptional customer satisfaction.

Skills

Hands-on experience with technical issues

Strong communication skills

Fault diagnosis

Customer support

Job description

## Technical Helpdesk Service Engineer**Location:**Bristol**Ref#:**147084### Description & Requirements**Bristol****Competitive Salary + Bonus + Benefits**An excellent opportunity for **an experienced AC Service Engineer** to join our growing Helpdesk Team.Your hands-on fault finding expertise will help you transition to our **fully office based technical helpdesk** environment.Daikin UK care about what we do and who helps us to do it, so we put great emphasis on rewarding our employees every step of the way. This includes:* Highly competitive bonus* 7% contribution towards your pension* Comprehensive private medical and personal accident insurance plans* Investment in your training and development to encourage and support your career progression within the company* Providing high-quality aftersales **technical support** to our customers to satisfactorily resolve service and/or installation enquiries.* Working in a busy technical office environment, you’ll be able to refer to and interpret electrical schematics and refrigerant circuit diagrams, to guide the customer on the fault investigation and come to a **conclusive diagnosis**.* **Maintaining exceptional level of customer satisfaction**, by delivering a market-leading service.**About You:*** Demonstrating a wealth of **hands-on experience**, you’ll be fully versed in promptly resolving (install/service) technical issues on **splits, VRVs, chillers and/or heat pumps**.* A confident communicator who enjoys assisting customers and fellow engineers with fault diagnosis through clear and concise knowledge sharing.* A proactive, self-starter demonstrating a can-do attitude.* Comfortable in supporting and educating customers over the phone, via Teams and by email while working within our technical office environment.* Whether you’re currently in a similar position or ready to come off the tools, your technical expertise and strong communication skills will help you thrive in this role.Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.