Internal Accounts Manager - Manufacturing Relationships

The Job People Limited; West Midlands; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Company pension scheme

Job summary

The Job People Limited in West Bromwich is seeking an Internal Accounts Manager to join a well-established manufacturing company. You'll act as the main contact for assigned customer accounts, handling orders, deliveries and service matters with a proactive, customer-centred approach.

Based in the West Bromwich area, the role requires strong Excel and IT skills, excellent communication and the ability to manage queries and deadlines while driving improvements in customer satisfaction and

Qualifications

• Experience in a customer-facing role.
• Strong Excel and IT skills.
• Ability to work to strict deadlines.

Responsibilities

• Manage and develop relationships with assigned customer accounts, acting as the main point of contact.
• Maintain regular communication with customers, providing updates on orders, deliveries, and service-related matters.
• Liaise with internal departments to ensure accurate information is communicated and customer requirements are met.
• Take ownership of customer queries, complaints, and service issues through to resolution.
• Monitor customer satisfaction, gather feedback, and identify opportunities to improve service levels.
• Build strong customer relationships through proactive engagement and regular account reviews.
• Maintain accurate account records and provide customer insights to management.
• Ensure a professional, positive, and customer-centric service is delivered at all times.

Skills

Excel

IT skills

Customer facing

Communication skills

Deadline-driven

Job description

The Job People Limited in West Bromwich is seeking an Internal Accounts Manager to join a well-established manufacturing company. You'll act as the main contact for assigned customer accounts, handling orders, deliveries and service matters with a proactive, customer-centred approach.

Based in the West Bromwich area, the role requires strong Excel and IT skills, excellent communication and the ability to manage queries and deadlines while driving improvements in customer satisfaction and