Internal Accounts Manager

The Job People Limited; West Midlands; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Company pension scheme

Job summary

The Job People Limited in West Bromwich is seeking an Internal Accounts Manager to join a well-established manufacturing company. You'll act as the main contact for assigned customer accounts, handling orders, deliveries and service matters with a proactive, customer-centred approach.

Based in the West Bromwich area, the role requires strong Excel and IT skills, excellent communication and the ability to manage queries and deadlines while driving improvements in customer satisfaction and

Qualifications

• Experience in a customer-facing role.
• Strong Excel and IT skills.
• Ability to work to strict deadlines.

Responsibilities

• Manage and develop relationships with assigned customer accounts, acting as the main point of contact.
• Maintain regular communication with customers, providing updates on orders, deliveries, and service-related matters.
• Liaise with internal departments to ensure accurate information is communicated and customer requirements are met.
• Take ownership of customer queries, complaints, and service issues through to resolution.
• Monitor customer satisfaction, gather feedback, and identify opportunities to improve service levels.
• Build strong customer relationships through proactive engagement and regular account reviews.
• Maintain accurate account records and provide customer insights to management.
• Ensure a professional, positive, and customer-centric service is delivered at all times.

Skills

Excel

IT skills

Customer facing

Communication skills

Deadline-driven

Job description

Internal Accounts Manager

Permanent Position

Hours of Work: 8:30am - 5pm, Monday to Friday

Pay: From 32,480 to 34,510 per annum

Based in the West Bromwich area

Job description for the Internal Accounts Manager

An exciting opportunity to join a well-established manufacturing company, working in a fast-paced office.

Main Duties and Responsibilities

• Manage and develop relationships with assigned customer accounts, acting as the main point of contact.


• Maintain regular communication with customers, providing updates on orders, deliveries, and service-related matters.


• Liaise with internal departments to ensure accurate information is communicated and customer requirements are met.


• Take ownership of customer queries, complaints, and service issues through to resolution.


• Monitor customer satisfaction, gather feedback, and identify opportunities to improve service levels.


• Build strong customer relationships through proactive engagement and regular account reviews.


• Maintain accurate account records and provide customer insights to management.


• Ensure a professional, positive, and customer-centric service is delivered at all times.

Experience for the Internal Accounts manager

• Previous experience in a customer facing role, preferably in the manufacturing sector is preferred


• Strong Excel and IT skills


• Ability to work to strict deadlines


• Excellent communication skills


• Experience building relationships with both customers and internal stakeholders.


• Knowledge of order processing, logistics and supply chain operations is desirable

Details for a Internal Accounts Manager

• Salary 32,480 - 34,510


• Company pension scheme


• Based in West Bromwich

We are an Equal Opportunities employer and welcome applications from all backgrounds.

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