Internal Account Manager - Customer Solutions & Growth

Consortium Professional Recruitment Ltd; Doncaster; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Salary 28-32k GBP

30 days leave

Attendance bonus

Health benefits

Life assurance

Training & progression

Volunteering opportunities

Free onsite parking

Team social events

Job summary

Consortium Professional Recruitment Ltd is seeking an Internal Account Manager in Doncaster. You will handle customer queries, coordinate deliveries and collections, and keep customers informed with timely updates.

The role blends relationship management with operational coordination to support sustainable service delivery. You will develop existing accounts, process orders and quotations, and resolve issues proactively.

Qualifications

• Excellent communication is essential for handling enquiries by phone and email.
• Strong customer focus with the ability to build relationships and resolve issues.
• Organised with attention to detail and the ability to manage multiple tasks.
• Confident using computer systems to process orders and update records.
• Proactive, solutions-focused mindset when dealing with operational challenges.
• A collaborative approach with colleagues and suppliers.
• Commercial awareness and interest in pricing and account growth.
• Experience with CRM systems is desirable.

Responsibilities

• Handle customer enquiries by phone and email with professional service.
• Coordinate skip deliveries, exchanges and collections with clear communication.
• Provide customers with updates on arrival times and service progress.
• Process orders, prepare quotations, and update internal systems.
• Resolve delivery problems and disputes with timely solutions.
• Liaise with internal departments and suppliers to coordinate services.
• Develop existing accounts and identify opportunities for growth.
• Support pricing, tenders and proposals while understanding margins.

Skills

Strong communication

Customer-focused

Organised

Attention to detail

Proactive problem solving

Collaborative

Commercial awareness

CRM software

Tools

CRM software

Job description

Consortium Professional Recruitment Ltd is seeking an Internal Account Manager in Doncaster. You will handle customer queries, coordinate deliveries and collections, and keep customers informed with timely updates.

The role blends relationship management with operational coordination to support sustainable service delivery. You will develop existing accounts, process orders and quotations, and resolve issues proactively.