Internal Sales Executive

Consortium Professional Recruitment; Doncaster; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Salary 28-32k GBP

30 days leave

Attendance bonus

Health benefits

Life assurance

Training & progression

Volunteering opportunities

Free onsite parking

Team social events

Job summary

Consortium Professional Recruitment Ltd is seeking an Internal Account Manager in Doncaster. You will handle customer queries, coordinate deliveries and collections, and keep customers informed with timely updates.

The role blends relationship management with operational coordination to support sustainable service delivery. You will develop existing accounts, process orders and quotations, and resolve issues proactively.

Qualifications

• Excellent communication is essential for handling enquiries by phone and email.
• Strong customer focus with the ability to build relationships and resolve issues.
• Organised with attention to detail and the ability to manage multiple tasks.
• Confident using computer systems to process orders and update records.
• Proactive, solutions-focused mindset when dealing with operational challenges.
• A collaborative approach with colleagues and suppliers.
• Commercial awareness and interest in pricing and account growth.
• Experience with CRM systems is desirable.

Responsibilities

• Handle customer enquiries by phone and email with professional service.
• Coordinate skip deliveries, exchanges and collections with clear communication.
• Provide customers with updates on arrival times and service progress.
• Process orders, prepare quotations, and update internal systems.
• Resolve delivery problems and disputes with timely solutions.
• Liaise with internal departments and suppliers to coordinate services.
• Develop existing accounts and identify opportunities for growth.
• Support pricing, tenders and proposals while understanding margins.

Skills

Strong communication

Customer-focused

Organised

Attention to detail

Proactive problem solving

Collaborative

Commercial awareness

CRM software

Tools

CRM software

Job description

Internal Account Manager

Location: Doncaster
Salary: £28,000 - £32,000 per annum

Are you a confident communicator who enjoys helping customers, solving problems and keeping things running smoothly? We're looking for an Internal Account Manager to join a friendly, supportive team where no two days are the same.

Consortium Professional Recruitment are delighted to be partnering with an established, market-leading business within the environmental services sector. This is a fantastic opportunity to combine customer relationship management with operational coordination, develop your commercial skills and contribute to a business supporting a more sustainable future.

The Opportunity:

• Handling customer enquiries by telephone and email, providing a responsive, professional and helpful service.
• Coordinating skip deliveries, exchanges and collections, ensuring customer requirements are communicated and managed effectively.
• Providing customers with regular updates, including estimated arrival times, service progress and any changes to scheduled collections or deliveries.
• Processing customer orders, preparing quotations and maintaining accurate, up-to-date information on internal systems.
• Resolving delivery problems, missed collections and operational issues, working proactively to find practical solutions.
• Investigating additional charges, invoice queries and customer disputes, ensuring clear communication and timely resolution.
• Liaising with internal departments and external suppliers to coordinate services and maintain a positive customer experience.
• Managing and developing existing customer accounts, identifying opportunities to provide additional services and strengthen long-term relationships.
• Supporting pricing, tenders and proposals while developing an understanding of commercial margins and customer requirements.

Your work will directly contribute to customer satisfaction, efficient service delivery and sustainable business growth, helping customers access reliable environmental services.

About You:

• Strong communication skills, with the confidence to handle customer enquiries by telephone and email.
• A customer-focused approach, with the ability to build positive relationships and resolve problems effectively.
• Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and changing priorities.
• Confidence using computer systems to process orders, update records and manage customer information accurately.
• A proactive, solutions-focused mindset and the ability to remain calm when handling operational challenges.
• A collaborative approach, working effectively with colleagues, suppliers and customers.
• Commercial awareness, or an interest in developing knowledge of pricing, account management and business growth.

Experience in customer service, account management, sales support, logistics coordination or a similar operational role would be beneficial. Experience within waste management, environmental services or transport would be advantageous but is not essential.

Above all, we're looking for someone who enjoys helping people, takes ownership of their work and is keen to learn and develop.

The Benefits and Package:

In return, you'll enjoy:

• Salary: £28,000 - £32,000 per annum.
• 30 days' annual leave, including bank holidays, increasing to 33 days with length of service.
• Attendance bonus scheme.
• Health benefits scheme.
• Life assurance.
• Full training and a structured career progression plan.
• Charity volunteering opportunities.
• Free onsite parking.
• Team social gatherings.

You’ll join a supportive business that values collaboration, personal development and creating an inclusive working environment where everyone has the opportunity to succeed.